Simranjit Kaur
Sudbury,Canada
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Guard
Commissionaires
05.2021 - 10.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Cashier & Server
Tandoori Tastes
12.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Wasabi Sushi
06.2019 - 08.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Education
Diploma - Network Technician
Cambrian college
Sudbury, ON01.2020
Advance Certificate - Computer Application
Moga, Punjab01.2017
12th Standard - NON-MEDICAL
Senior Secondary School
Moga, Punjab01.2016
Skills
- Time management
- Teamwork
- Patience and empathy
- Guest engagement
- Workplace safety
- Customer service
- Security camera monitoring
- Customer assistance
- Strong work ethic
- Team environment
Certification
- First Aid CPR
- Smart Serve
- Use of Force Training
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Guard
Commissionaires
05.2021 - 10.2022
Manager
Tim Hortons
09.2020 - Current
Cashier
Wasabi Sushi
06.2019 - 08.2019
Cashier & Server
Tandoori Tastes
12.2018 - 10.2020
Advance Certificate - Computer Application
12th Standard - NON-MEDICAL
Senior Secondary School
Diploma - Network Technician
Cambrian college
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