Sonali Sharma
Richmond,BC
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Sales and Customer support.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Store Manager
Coriander Cuisine
01.2024 - 08.2024
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Front Counter Team Member
Tim Hortons
12.2024 - Current
- Guest Service:
- Greet customers with a friendly and positive attitude.
Take orders accurately and efficiently.
Provide exceptional customer service and ensure guest satisfaction.Answer customer questions about products and services.
Food and Beverage Preparation:
- Prepare and serve a variety of Tim Hortons products, including coffee, baked goods, and other food items.
Follow established procedures and recipes.Ensure food safety and quality standards are maintained.
Operations:
- Maintain a clean and organized workspace.
Stock and replenish supplies.
Process transactions accurately using cash, debit, credit, and gift cards.Contribute to the overall success of the restaurant.
Teamwork:
- Work collaboratively with other team members to ensure smooth operations.
Be a positive and enthusiastic team player.
Be able to multi-task and adapt to a fast-paced environment.
Team Member
Jugo Juice
11.2022 - 12.2023
- Greet customers warmly and provide friendly, efficient service.
Answer customer questions about menu items and ingredients.
Take orders accurately and efficiently.
Process payments and provide change accurately.Handle customer inquiries and resolve issues professionally
Smoothie Preparation: - Prepare fresh juices, smoothies, and other beverages according to recipes and standards.
Clean, peel, and cut fruits and vegetables for juice and smoothie preparation.
Operate juice machines, blenders, and other equipment safely and efficiently.Ensure proper storage and handling of ingredients to maintain freshness and quality.
Stocking and Cleaning: - Stock ingredients, supplies, and equipment as needed.
Maintain a clean and organized workspace, including counters, equipment, and storage areas.
Clean and sanitize equipment and utensils after use.Follow food safety and hygiene standards.
OtherDuties: - Assist with opening and closing procedures.
Count and report inventory levels of ingredients.Participate in team meetings and training sessions.
Customer Sales and Service Expert
Snapdeal
04.2021 - 03.2022
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
Collections Agent
New Doon Investigation
08.2020 - 03.2021
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Secretary's Assistant
ONGC
01.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Certificate - Early Childhood Education Assistant
Western Community College
Surrey, None01.2025
Post Grad Diploma - Business
CodeCore College
Vancouver, BC09.2023
Bachelors of Commerce - Business
DAV College
Dehradun, India06.2017
Skills
- Cultural Awareness
- Consultative Selling Techniques
- Trained in Salesforce
- Solving Customer Concerns
- Business Development
- Sales Quota Achievement
- Loyalty Programs
- Lead Generation
- Merchandise Orders and Exchanges
- Service Assistance
- Service Promotions
- Sales Report Generation
- Sales Management
- Store Displays
Accomplishments
Volunteer : Conducted weekly tutors for women and children to help identify their individual strengths and weaknesses to promote self awareness through various specialized program's and organizing events.
Timeline
Front Counter Team Member
Tim Hortons
12.2024 - Current
Store Manager
Coriander Cuisine
01.2024 - 08.2024
Team Member
Jugo Juice
11.2022 - 12.2023
Customer Sales and Service Expert
Snapdeal
04.2021 - 03.2022
Collections Agent
New Doon Investigation
08.2020 - 03.2021
Secretary's Assistant
ONGC
01.2019 - 07.2020
Post Grad Diploma - Business
CodeCore College
Bachelors of Commerce - Business
DAV College
Certificate - Early Childhood Education Assistant
Western Community College
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