Sonali Sahoo
Brampton,Canada
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
KOTHUR INDIAN RESTAURANT
Toronto, Canada
07.2023 - 07.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Assisted in training new team members on restaurant procedures and standards.
- Handled cash transactions accurately and managed point-of-sale system efficiently.
- Resolved customer complaints promptly to enhance dining experiences.
- Provided quality customer service with a friendly attitude.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illnesses.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Processed payments accurately and efficiently using POS system.
- Cleaned cooking equipment after use according to safety protocols.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Pizza Maker
Pi-Co
Toronto, Canada
11.2021 - 06.2023
- Topped pizzas with various ingredients based on customer preferences.
- Prepared fresh pizza dough using high-quality ingredients daily.
- Operated pizza ovens to ensure proper cooking temperatures and times.
- Maintained cleanliness of workstations and kitchen equipment throughout shifts.
- Assisted in training new team members on pizza-making techniques and procedures.
- Provided excellent customer service by addressing concerns and fulfilling special requests.
- Cleaned and sanitized kitchen surfaces and equipment.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
Customer Service
Tech Mahindra
Odisha, India
11.2019 - 06.2021
- Delivered excellent customer service through active listening techniques.
- Resolved customer service inquiries related to technical problems.
- Reviewed customer service inquiries and responded accordingly.
- Advised on solutions to improve customer service operations.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Monitored customer feedback to improve customer service levels.
- Provided customer service and support during events.
- Monitored workflow, productivity, and customer service levels.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Developed customer service standards and trained personnel in customer service procedures.
- Assisted with the resolution of customer service issues.
- Updated customer information in the customer service database.
Education
Bachelor's - Information Technology
Vssut
OrissaCollege diploma - Information Technology
Jharsuguda engg. School
OrissaSkills
- Communication skills
- Customer service
- Front desk
- Microsoft Word
- Cashiering
- Cash handling
- Microsoft Office
- Administrative experience
- Microsoft Excel
- Effective communication
- Multitasking and organization
- Food station setup
Timeline
Restaurant Team Member
KOTHUR INDIAN RESTAURANT
07.2023 - 07.2025
Pizza Maker
Pi-Co
11.2021 - 06.2023
Customer Service
Tech Mahindra
11.2019 - 06.2021
Bachelor's - Information Technology
Vssut
College diploma - Information Technology
Jharsuguda engg. School