Sonali Naidu
Toronto,ON
Summary
Results-driven content management professional with over 6 years of experience in content development, process documentation, and technical writing for diverse platforms including websites, newsletters, user guides, and technical manuals. Proven expertise in managing internal communication campaigns, collaborating with global teams, and creating engaging content to enhance organizational communication. Adept at leveraging strong writing skills and industry knowledge to effectively convey complex information in a clear and concise manner. Committed to delivering high-quality content that drives engagement and achieves business objectives.
Overview
7
7
years of professional experience
Work History
Senior Method Analyst
Deloitte
01.2018 - 05.2020
- Content Development & Management: Led the creation and management of technical websites, content libraries, and user guides
- Ensured content was aligned with business needs, adhering to industry standards and internal style guides
- Process Documentation: Developed technical and process documentation for Deloitte’s Consulting Methods, integrating multiple tools and processes through IBM's Rational Method Composer
- Communication Strategy: Designed and implemented communication strategies for internal initiatives, increasing engagement and program awareness across the organization
- Repository Management: Managed a document repository with 3,000+ technical documents, ensuring accuracy, quality, and proper archival processes
- Training & Development: Conducted training sessions for teams in the U.S
- And India on content management and documentation processes
- Team Leadership: Acted as a backup manager, leading teams, managing workload allocation, and ensuring quality control across all deliverables
- Quality Assurance: Performed rigorous quality checks on all documentation, ensuring compliance with organizational and industry standards
Senior Publishing Specialist
Thomson Reuters
Hyderabad
11.2013 - 12.2017
- Editorial Oversight: Performed content editing and proofreading for legal publications, ensuring adherence to style guides and accuracy in all materials
- Content Publishing: Managed the end-to-end publishing process for legal books and eBooks, ensuring timely delivery to print and digital platforms
- Project Management: Coordinated high-revenue publication projects, liaising between internal teams and external stakeholders to ensure deadlines were met
- Metadata Management: Handled product management tasks such as updating metadata fields, ensuring the accuracy and organization of digital content
- Team Support & Leadership: Acted as a backup Team Lead, overseeing job assignments and ensuring the timely delivery of content during peak periods
- Training & Mentorship: Created training materials and mentored new team members, ensuring adherence to editorial processes and content standards
- Final Proofreading & Release: Managed final proofreading and corrections for publication projects, preparing content for print and digital release
- Managed high-revenue publication projects, ensuring timely and accurate delivery of content for print and digital platforms
- Proofread and corrected materials based on formatting guidelines, ensuring high-quality outputs for customers
- Served as a Reviewer, ensuring 100% quality in the review of trainee and live tasks, consistently delivering results above expectations
- Worked extensively with XML coding, Word Docs, and PDFs (Acrobat 9 Pro & 11 Pro), performing corrections as per customer specifications
Education
Bachelor’s degree - Mass Communication
Loyola Academy Degree & P.G
03.2012
Skills
- Technical Writing
- Process Documentation
- Web Content Writing
- Legal Content
- SEO
- Copywriting
- Training
- Internal Communications
- Stakeholder & Vendor Management
- Agile Methodology
- MS Office
- Adobe Photoshop
- Final Cut Pro
- XML Editor
- IBM RMC
- SharePoint
- Google Docs/Slides
Timeline
Senior Method Analyst
Deloitte
01.2018 - 05.2020
Senior Publishing Specialist
Thomson Reuters
11.2013 - 12.2017
Bachelor’s degree - Mass Communication
Loyola Academy Degree & P.G