Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonali Kohli

Niagara Falls,ON

Summary

Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Strengths include performance improvement, organizational restructuring and team building. Resourceful Operations Executive with 1 year of experience working in domestic and international positions.

Overview

5
5
years of professional experience

Work History

Team Member

SUBWAY®Restaurants
08.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Operations Executive

UVA Engineers Pvt LTD
08.2022 - 06.2023


  • Collaborated on operational support tasks to achieve common goal.
  • Managed customer relations by taking initiative to find approaches and make client's experience feel personal.
  • Efficiently and effectively identified and solved all problems by making client relationship that impacted direction of business.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Supported operational activities( e.g cold calling, escalating service requests, following up on customer applications, effective call handling and closing activities).

Teacher Helper

AOL Platforms
07.2020 - 06.2022
  • Responded to student needs and questions promptly.
  • Supported classroom activities, tutoring, and reviewing work.
  • Adhered to classroom protocols to keep areas clean, neat and organized.
  • Cultivated core values such as kindness, respect, compassion and integrity within students.

Administration Officer

Adharshila Vidhyapeeth School
06.2018 - 03.2020
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.

Education

Master of Arts - Education

IGNOU
New Delhi
12.2022

Skills

  • Marketing
  • Operations Management
  • Operational Policies and Processes
  • Technology
  • Lead Support Skills
  • Corrective Actions
  • Strategic Goals
  • Management
  • Guest Relations
  • Business Leadership
  • Database Maintenance
  • Strategic Planning

Timeline

Team Member

SUBWAY®Restaurants
08.2023 - Current

Operations Executive

UVA Engineers Pvt LTD
08.2022 - 06.2023

Teacher Helper

AOL Platforms
07.2020 - 06.2022

Administration Officer

Adharshila Vidhyapeeth School
06.2018 - 03.2020

Master of Arts - Education

IGNOU

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Sonali Kohli