Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonali Katyal

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Guest Services Manager

The Royal Kelowna By Bellstar Hotels
11.2022 - Current
  • Oversaw day-to-day operations of 70-suite hotel with staff of 20 Front Desk employees.
  • Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw lobby operations and concierge services.
  • Handled front desk and guest services budget and outlined adherence plans for specific positions.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Established partnerships with local businesses to provide exclusive benefits for hotel guests, increasing overall value perception.

Administrative Assistant

Reach The Peak Behaviour Intervention Services
12.2021 - Current


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Guest Services Supervisor

The Royal Kelowna By Bellstar Hotels
05.2021 - 11.2022
  • Spearheaded the creation of promotional packages for special events or seasonal promotions to attract more bookings.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
  • Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Education

Post-Baccalaureate Diploma - Accounting

Selkirk College
Castlegar, BC
04.2021

Bachelors of Business Administration - Business/Commerce

DAV College
India
05.2018

Skills

  • Operational Efficiency
  • Computer Skills
  • Payment Processing
  • Team Management
  • Schedule Coordination
  • Multitasking proficiency

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Guest Services Manager

The Royal Kelowna By Bellstar Hotels
11.2022 - Current

Administrative Assistant

Reach The Peak Behaviour Intervention Services
12.2021 - Current

Guest Services Supervisor

The Royal Kelowna By Bellstar Hotels
05.2021 - 11.2022

Post-Baccalaureate Diploma - Accounting

Selkirk College

Bachelors of Business Administration - Business/Commerce

DAV College

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Sonali Katyal