Sonali Bakshi
Vancouver,BC
Summary
A proactive individual with passion for food that possesses excellent communication and organizational skills. Experienced in managing daily operations & dedicated to providing highest level of service to customers. Skilled in inventory and financial tracking, demonstrating a blend of technical and interpersonal abilities to drive team performance and business success.
Overview
10
10
years of professional experience
Work History
Cafe Manager
Secret Garden Cafe
06.2022 - 07.2024
- Managed day-to-day operations of the cafe to maintain smooth workflow in both front-of-house and back-of-house areas.
- Maintained updated records of daily, weekly and monthly revenues and expenses.
- Analyzed budget & menu prices to boost and maintain the cafe's profits.
- Hired and trained new wait staff and baristas.
- Coordinated with vendors and ordered supplies, as needed.
- Nurtured friendly relationships with customers to increase loyalty and boost reputation.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
- Ensure health & safety regulations are followed.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Senior Software Engineer
Wipro Technologies
06.2019 - 12.2021
Software Analyst
Accenture Solutions Pvt Ltd
10.2014 - 05.2019
Education
Bachelor of Science - Computer Science
Kurukshetra University, Kurukshetra
India06.2014
Skills
- Excellent communication skills with the ability to manage and motivate a team
- Excellent skills with Computers & Software
- Staff Management
- Customer Service Expertise
- Operations Management
- Knowledge of inventory management and financial tracking
- Hands-on experience with professional coffee machines
- Cost Monitoring
- Sales Tracking
Status
Permanent Resident.
Available to work Full-time, 5-7 days a week.
Languages
English
Native or Bilingual
Timeline
Cafe Manager
Secret Garden Cafe
06.2022 - 07.2024
Senior Software Engineer
Wipro Technologies
06.2019 - 12.2021
Software Analyst
Accenture Solutions Pvt Ltd
10.2014 - 05.2019
Bachelor of Science - Computer Science
Kurukshetra University, Kurukshetra
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