Sonali
Kitchener,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Poised with background offering administrative support and front office daily activity management. Highly organized with focus on maintaining neat filing systems, electronic records and reception area. Professional when answering phones, greeting building entrants and communicating with teammates or business leaders.
Overview
5
5
years of professional experience
Work History
Receptionist Assistant
Taneja Pharmaceutical Company
06.2021 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed around 40-50 appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and nearly 5-10 complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Answered central telephone system and directed calls accordingly
- Organized electronic and hard copy filing systems for easy retrieval of documents and information
Elderly Caretaker
Red Cross Club
12.2019 - 05.2021
- Assisted elderly with daily living activities and physical therapies.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Read and wrote shift reports and care notes for continuity of care.
- Reported signs of elderly abuse and witnessed misappropriation to supervisor, which further controlled cases of abuse to nearly 40% in premises.
- Offered companionship and kindness to elderly patients.
- Transported individuals to events and activities, medical appointments, and shopping trips for 3 people in week.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Desk Assistant
Eshaan Industries
02.2018 - 11.2019
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered multi-line phone system, almost 15 routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Updated database of more than 1600 contacts and resources for company-wide distribution.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Greeted 40- 50 guests in with friendliness and professionalism
- Prepared PowerPoint presentations for senior-level staff with attention to detail
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Ordered and distributed office supplies while adhering to fixed office budget
- Volunteered to help with 25 special projects of varying degrees of complexity
Education
Master of Commerce - Commerce And Business Administration
Punjab University
Chandigarh, India08.2019
Bachelor of Commerce - Accounting
Punjab University
Chandigarh, India07.2017
High School Diploma -
Sanmati Vimal Jain Senior Secondary Public School
Punjab,india05.2014
Skills
- Office Meetings
- Advanced Excel Spreadsheet Functions
- Telephone Systems
- Claim Handling
- Customer Retention
- Customer Satisfaction
- Appointment Booking
- Information Updates
- Bookkeeping Support
- Statistical Analysis
- Administrative Procedures
- Greeting and Seating Clients
- Meeting Support
- Visitor and Customer Relations
- Cash Management
Timeline
Receptionist Assistant
Taneja Pharmaceutical Company
06.2021 - 07.2023
Elderly Caretaker
Red Cross Club
12.2019 - 05.2021
Desk Assistant
Eshaan Industries
02.2018 - 11.2019
Master of Commerce - Commerce And Business Administration
Punjab University
Bachelor of Commerce - Accounting
Punjab University
High School Diploma -
Sanmati Vimal Jain Senior Secondary Public School
Similar Profiles
Taylor TorresTaylor Torres
Design Coordinator at Taneja Marketing CompanyDesign Coordinator at Taneja Marketing Company
SHAMEEM PSSHAMEEM PS
Structural Engineer at TANEJA AEROSPACE AND AVIATION LIMITEDStructural Engineer at TANEJA AEROSPACE AND AVIATION LIMITED
SHAIK MOHAMMED AAMER ALISHAIK MOHAMMED AAMER ALI
Aircraft Maintenance Technician at Taneja Aerospace And AviationAircraft Maintenance Technician at Taneja Aerospace And Aviation