Sonal Shukla
Human Resource And Vendor Manager
Markham
Summary
Dynamic professional with extensive experience at Justairticket.com and Global Travel Technology, excelling in vendor management and communication. Proven track record in streamlining processes and enhancing customer satisfaction. Skilled in contract management and problem-solving, fostering strong relationships with vendors while optimizing organizational efficiency. Committed to delivering quality results and driving operational success.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Justairticket.com
03.2019 - 12.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Human Resource and Vendor Manager
Global Travel Technology
10.2014 - 02.2019
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Collaborated closely with legal counsel to ensure compliance with applicable regulations and industry standards in all contracts executed with vendors.
- Improved product quality by conducting thorough vendor audits and implementing corrective actions.
- Streamlined vendor selection process, leading to increased quality and reliability of products.
- Negotiated favorable terms with suppliers to reduce costs and improve supply chain efficiency.
- Provide general administrative support to the organization, including the recruitment process.
- Handle scheduling appointments, meetings, and events.
- The forecasted budget for recruitment was completed within the company's budget.
- Manage vendor contracts, ensuring compliance with company policies.
- Utilized software tools like SAP, MS Project, and Ariba to manage and maintain procurement data.
- Assist in the preparation and processing of purchase orders.
- Track and report on vendor performance and satisfaction.
- Maintain accurate records of vendor transactions and agreements.
- Ensure timely resolution of vendor-related issues.
- Support the onboarding process for new vendors.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
Education
MBA - Human Resource And Marketing
Amity
India 05.2001 -
Skills
- Vendor Management
- Microsoft Office Suite
- Organizational Skills
- Excellent communication skills
- Time Management
- Communication
- Contract Management
- Problem-solving
- Administrative Support
- Record-keeping
- Quality Assurance
- SAP ,
Timeline
Senior Customer Service Representative
Justairticket.com
03.2019 - 12.2021
Human Resource and Vendor Manager
Global Travel Technology
10.2014 - 02.2019
MBA - Human Resource And Marketing
Amity
05.2001 -
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