Sonal Shukla
Markham,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Human Resources Administrator
Global Travel Tech Pvt Ltd
12.2016 - 03.2019
- Successfully conducted recruitment processes including sourcing candidates.
- Prepared and posted notices and advertisements to attract qualified candidates.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Handled employee relations issues, resolving conflicts, and ensuring a positive work environment
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Utilized Microsoft Office Suite for various administrative tasks and data management
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Managed and monitored day to day expenses and admin operations.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaborations.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
Senior Customer Service Representative
Justairticket.com
10.2014 - 11.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with customers.
- Trained new personnel regarding company operations, policies and services.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
MBA - Human Resource and Marketing
Gautam Buddha University
08.2014
Skills
- Proficient in Microsoft Office Suite
- Proficient in maintaining MIS (Management Information System)
- Excellent interpersonal and communication skills
- Strong administrative and organizational abilities
- Passionate about helping others and resolving issues
- Effective problem solver and attentive listener
Summary
Detail-oriented and dedicated Human Resource professional with a Master's degree in Human Resource Management from APJ University, India. Experienced in various HR functions including recruitment, HR management, and employee relations. Seeking to leverage strong interpersonal and communication skills to contribute effectively to a dynamic organization.
Personal Information
- Place of Birth: India
- Date of Birth: 08/12/1989
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Human Resources Administrator
Global Travel Tech Pvt Ltd
12.2016 - 03.2019
Senior Customer Service Representative
Justairticket.com
10.2014 - 11.2016
MBA - Human Resource and Marketing
Gautam Buddha University
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