Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

SONAL SHARMA

Fremont,CA

Summary

Experienced Human Resources professional with over 12 years of success driving strategic initiatives across diverse industries. Proven ability to resolve workplace conflicts, foster positive employee relations, and build inclusive, high-performing environments. Skilled in talent acquisition, employee engagement, organizational development, and change management. Strong track record of aligning HR strategies with business objectives to improve retention, enhance morale, and support a strong company culture. Trusted advisor to leadership on complex personnel issues, known for streamlining HR processes and strengthening cross-functional collaboration. Dedicated to creating workplaces where employees feel supported, valued, and empowered to excel.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HR Generalist /Human Resources Business Partner

Kidango, Inc.
04.2024 - Current
  • Supported high-volume HR initiatives such as Open Enrollment, Onboarding, Training, and Compliance Audits during non-expansion periods.
  • Served as a key member of the Expansion Team, dedicating 75–100% of time to launching new childcare centers in alignment with organizational growth plans.
  • Collaborated cross-functionally with HR, Center Leadership, and internal stakeholders to define and execute workforce planning strategies for new sites:
    Developed job descriptions and role levels for new positions
    Created hiring timelines and structured hiring teams
    Designed onboarding and training programs tailored to new center needs
  • Led and supported strategic HR projects, ensuring timely execution, clear communication, and proactive problem-solving.
  • Attended regular planning meetings and served as liaison between Expansion Team and broader HR function.
  • Recommended updates to HR policies and procedures to align with company growth and evolving employment laws.
  • Promoted HR best practices and served as a resource to both client groups and HR colleagues.
  • Took initiative to lead special projects impacting either specific client groups or the entire HR department.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Facilitated talent management processes, enhancing workforce planning and employee development.
  • Advised leadership on employee relations issues, ensuring compliance with labor laws and company policies.

VPO | REAL ESTATE AGENT | SALES & TRANSACTION COORDINATOR

EXTERE REAL ESTATE
12.2021 - Current
  • Played a key role in the successful integration of three companies, contributing to a 30%+ revenue increase and outperforming industry competitors.
  • Led market analysis efforts to identify talent and service gaps, developed strategic action plans, and presented recommendations to internal and external stakeholders.
  • Negotiated service contracts and introduced new offerings, including enhanced employee benefits and onboarding support, improving client satisfaction and retention.
  • Provided consultative support to clients through high-stakes transactions by assessing needs, advising on critical decisions, and ensuring a positive, informed experience.
  • Managed full transaction lifecycle and coordinated cross-functional processes—mirroring end-to-end employee lifecycle management in HR—including approvals, documentation, compliance checks, and issue resolution.
  • Maintained and updated CRM systems with sensitive client data, ensuring accuracy and confidentiality in alignment with compliance protocols—skills transferable to HRIS systems.
  • Oversaw time-sensitive tasks such as document review, contract tracking, and milestone coordination, demonstrating strong attention to detail, deadline management, and interdepartmental communication.
  • Facilitated negotiations and conflict resolution, ensuring fair outcomes and strong client relationships—experience relevant to employee relations and talent acquisition.
  • Coordinated third-party inspections and services, similar to managing vendor and partner relations in an HR context.

BUSINESS OFFICE MANAGER - HR

CROSSROADS HOME HEALTH & HOSPICE
08.2020 - 12.2021
  • Managed administrative and HR operations across two offices in Oakland and San Francisco, including recruitment, compensation, onboarding, and employee relations.
  • Performed a wide range of HR functions, including onboarding, job changes, terminations, payroll coordination, and benefits administration using ADP and BambooHR systems.
  • Acted as a liaison between employees and senior leadership, consistently supporting management in resolving personnel issues and fostering a positive work environment.
  • Led the implementation of HR strategies and policies aligned with organizational goals, contributing to improved employee engagement and compliance.
  • Provided employee relations support across all levels of the organization, offering guidance on performance management, conflict resolution, and policy interpretation.
  • Delivered consultation and intervention to management teams, leading to measurable improvements in employee morale and workplace conflict resolution.
  • Ensured compliance with labor laws and HR best practices, maintaining up-to-date employment records and overseeing final paycheck distribution in accordance with legal timelines.
  • Facilitated full-cycle recruitment, including job postings, screening, interviews, selection, and onboarding; conducted new hire orientations and training coordination.
  • Explained HR policies, procedures, and union contracts to employees, helping to ensure consistent and fair application across departments.
  • Managed payroll processes and maintained HRIS data integrity, ensuring accurate compensation and reporting.
  • Coordinated interdepartmental communication to support clinical staff, manage staff schedules, and oversee new patient admissions and administrative operations.
  • Organized and facilitated IDT (Interdisciplinary Team) meetings, supported clinical workflows, and ensured accurate documentation and follow-up.
  • Completed bi-weekly payroll for 400+ employees.

Business Assistant - MCH | Pediatrics | NICU

WASHINGTON HOSPITAL HEALTHCARE SYSTEM
08.2017 - 01.2020
  • Applied professional expertise to complete administrative duties, including screening calls, managing calendars, making meeting arrangements, and preparing reports while maintaining excellent patient relations. Responsible for coordinating all office operations, communications, and scheduling/agendas for key employees, including upper management, while maintaining excellent relationships with over 100 staff.
  • Assist in building and supporting administrative and office infrastructure by organizing and filing confidential documentation; sorting checks, and preparing documents (i.e., tables, charts, record maintenance, file auditing).
  • Catalog and distribute information, answering/responding correctly to calls/voicemails.
  • Use problem-solving and conflict resolution skills to foster effective working relationships with team members.
  • Sort and allocate all incoming paperwork and email.
  • Administer and maintain patient records, break down medical charts for record keeping, and coordinate billing.
  • Communicate with clinical staff to ensure appropriate patient information is gathered.
  • Help patients check in and complete their medical information.
  • Assist with insurance data entry duties.
  • Contact doctors’ offices regarding scheduled or unscheduled surgeries.
  • Coordinate Payroll administration through ADP.
  • Coordinating with the Compliance and Privacy Officer to build and maintain the Washington Hospital Compliance and Privacy Program.
  • Supporting the investigation and remediation of compliance incidents and evaluating practices on an ongoing basis to identify areas of potential risk.
  • Supporting the Compliance and Privacy Office on compliance training in laws such as HIPAA and related state laws to get employees informed on ethical and legal standards.
  • Schedule staff training for new hires and execute new hire orientation interviews.
  • Explain human resource policies/union contracts to staff members.
  • Prepare and update employment records.
  • Absenteeism & Conflict Resolution.
  • Address employment relationship issues.

HR & Marketing Assistant Manager

Prime Properties
02.2014 - 07.2017
  • Performed a variety of human resources functions including ADP and Workday, new hire paperwork, job changes with payroll and HR components, termination process, and issuing final paychecks. Supported management with all personnel matters. Led the development of Human Resources strategies by implementing policies that support key company initiatives.
  • Collaborated with upper-level management and staff regarding company policies and organizational strategy.
  • Implemented procedures, polices and standards regarding labor/employment laws and regulations, and human resource policies/procedures.
  • Conducted new hire orientations to assist new employees assimilate to the company culture and set expectations.
  • Guided the leadership team and employees on policies, procedures, and best practices.
  • Created department’s key financial documents including expense reports.
  • In Marketing role, created newsletters, wrote outreach emails, led event planning, and directed branding efforts.
  • Managed, supervised, and provided leadership to five staff members.
  • Trained and developed team of five new real estate salespersons who went on to being successful realtors within Bay Area.

Administrative Operations Supervisor

Aldborough Estates
09.2013 - 02.2014
  • Advised employees and managers regarding benefits, policies, procedures, and project guidelines. Primary point of contact regarding inquiries relating to policies, conflict resolution, compensation, and benefits.
  • Resolved misconduct and performance concerns within the organization through training, progressive discipline, and policy enforcement.
  • Researched and analyzed information. Recommended appropriate solutions to upper management.
  • Supported the development process improvements of employee relations, monitoring efficiency, and effectiveness.
  • Provided clerical support to company executives on critical projects by managing assigned resources effectively and efficiently, including calendar management, expenses, logistics, event support, and travel arrangements.
  • Worked with vendors, building strong relationships with external customers.
  • Acted as representative for upper-level management in key staff meetings, relaying executives’ positions on various strategies and initiatives.
  • Created an atmosphere of support and recognition by applying problem-solving techniques to improve processes and build trust.
  • Mentored five team members on the importance and quality of customer service: the keys to success in real estate.
  • Designed Human Resources programs that helped the leadership team meet the organization’s strategic goals through employee training and development.
  • Completed bi-weekly payroll for 50+ employees.

First Aider/Supervisor

Debenhams
10.2012 - 09.2013
  • Supported management team by handling face-to-face inquiries with customers and staff while upholding the company’s reputation for exceptional customer service. Measured customer satisfaction using producing surveys and analyzing them to address areas of concern.

People, Sales & Marketing Manager

C&B Management
01.2012 - 10.2012
  • Developed sales strategy tactics consistently meeting targets. Coordinated marketing activities and policies to promote company products.
  • Instructed sales staff on cross-selling and up-selling techniques, resulting in increased net sales revenue by 20% in sales within the first 6 months.
  • Developed and executed comprehensive marketing strategies to enhance brand visibility and market reach.
  • Fostered relationships with key stakeholders to enhance partnerships and collaboration opportunities.

Education

Bachelor of Arts - Human Resource Management & Marketing

Keele University
Staffordshire, UK
07-2012

Skills

  • HR background

  • Emotional intelligence

  • Onboarding and orientation

  • Employee relations

  • Employment law compliance

  • Team building & Culture development

  • Recruitment and selection

  • Exit interviews

  • Training and mentoring

  • Succession planning

  • Employee engagement

  • Policies implementation

Websites

Certification

SkillPath: Applying HR Law: Enhanced 2-Day Training - 12/2024

SkillPath: Critical Thinking and Problem Solving - 12/2024

SkillPath: Acceleterated HR Management - 11/2024

SkillPath: Managing Human Resources - 10/2024

SkillPath: Workplace Investigations: A Comprehensive Guide - 10/2024

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

HR Generalist /Human Resources Business Partner

Kidango, Inc.
04.2024 - Current

VPO | REAL ESTATE AGENT | SALES & TRANSACTION COORDINATOR

EXTERE REAL ESTATE
12.2021 - Current

BUSINESS OFFICE MANAGER - HR

CROSSROADS HOME HEALTH & HOSPICE
08.2020 - 12.2021

Business Assistant - MCH | Pediatrics | NICU

WASHINGTON HOSPITAL HEALTHCARE SYSTEM
08.2017 - 01.2020

HR & Marketing Assistant Manager

Prime Properties
02.2014 - 07.2017

Administrative Operations Supervisor

Aldborough Estates
09.2013 - 02.2014

First Aider/Supervisor

Debenhams
10.2012 - 09.2013

People, Sales & Marketing Manager

C&B Management
01.2012 - 10.2012

Bachelor of Arts - Human Resource Management & Marketing

Keele University

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