Sonal Rawat

Communicated with business taxpayers and their representatives to provide information, explanation and clarification on CRA tax programs, entitlements,benefits and requirements.

• Reviewed historical tax information of clients' to explain them the reason for the tax liability on their accounts.
• Educated corporate clients about components of federal tax returns for corporations within required deadlines.
• Advised small and medium sized businesses on best practices for maintaining compliance aligning with the changing tax regulations, avoiding costly penalties.
• Facilitated communication between clients and tax authorities concerning complex issues concerning audit, appeals, penalty waiver and interest.
• Managed queries on multiple accounting fields like GST/HST tax return adjustments, payroll audit reviews, corporate tax payments transfers and business number registrations.
• Demonstrated courtesy, empathy and professionalism, while analyzing information from various sources.
• Applied legislative policy to resolve taxpayer inquiries and non-compliances.
• Prepared detailed technical notes and records of all iterations in accounting terminology.

Oversaw shipment loading and unloading, monitored inventory levels, inspected quality, safety and security measures, assigned roles to the team, coordinated activities among internal and external clients.

• Verified 30,000 merchandises of 10 carriers per week for the smooth implementation of the logistical cycle.
• Applied the understanding of relationships database structures in Microsoft access to create real time inventory positioning.
• Created customized and complex functions using Microsoft excel for calculating storage,picking, packing and shipping time frames in order to streamline the logistical process.
• Implemented regular cycle counting programs that enabled identification of discrepancies leading to corrective action and 100% conversion rate.
• Configured and operated various types of machinery like fork lifts and electric pallet trucks contributing to the successful completion of the transportation projects.

Intervened to reduce churns , increased renewal rates, acquired new clients, prepared weekly online reports, kept abreast of dynamic energy sector changes.

• Increased client retention of The Australian Gas Light company by 25% through proactive intervention and personalized follow-up.
• Managed a portfolio of 100+ accounts, maintaining high satisfaction and loyalty.
• Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.
• Achieved positive outcomes for both the customer and company through expert negotiation skills during difficult conversations or disputes resolution processes.
• Maintained high call quality standards by adhering to company policies and procedures for each interaction.

Offered service contracts of Opus Telecommunications to the Australian clients, performed market research on newly launched telecom products to create a record of customer feedback.

• Implemented product recommendations increasing the sales by 13% in 2011.
• Engaged with 30+ customers during shifts beating call volume targets by 10%.
• Addressed commercial and technical inquiries of the business customers and reduced the need for supervisor assistance by 25%.

Short-listed technical bids based on RF/Microwave system integration projects, created complaint technical and financial bids,consulted clients on technical specifications, participated in promotional events, and assisted collections.

• Worked with VSAT engineers to create satellite link designs based on minimum carrier-to-noise ratio and maximum traffic bit rates.
• Provided presales support on requirements related to OB vans, Earth stations and remote VSAT links.
• Collaborated with the team in fulfilling at least five RFQs, RFIs, RFTs and RFPs a week for telecommunication services.
• Assisted the collection specialist to resolve backlogs of overdue payments resulting in 65% reduction in outstanding balances and a 30% increase in on-time payments.
• Liaised with worldwide vendors of RF and Microwave equipments like Advantech wireless , ST Electronics , Radyne and Comsat to receive competitive pricing.

Demonstrated and promoted electronic test instruments, prepared test equipment quotations based on clients' requirement and communicated with the OEM partners.

• Devised technical presentations of communication equipment for the prospects with 95% of the deals resulting in successful closures.
• Liaised with worldwide OEM partners like Fluke, Marconi Instruments, Aeroflex Weinschel and Promax Electronics to reduce the average response and enquiry processing time to the client by 60%.
• Played key roles in providing the customer feedback about installed products to the engineering team leading to long-term customer retention and satisfaction.