Sonal Raut
Victoria,BC
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability. Hardworking sales management professional bringing 10+ years of experience in hospitality industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Service Attendant
The Empress Hotel
01.2021 - 01.2023
- As guest service agent looked after guest needs and requirements
- Looked for allergy reports, Customer needs and occasion of coming to hotel and staying with us
- Creating idea to keep customer happy
- Maintaining daily stock and inventory, food temperature records and maintaining information of long stay customer and handling customer queries.
- Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
- Created welcoming and comfortable environment for guests.
Assistant Catering Sales Manager
Holiday Inn Mumbai International Airport
01.2017 - 01.2020
- Assisted in booking events, conferences and large parties
- Implemented team building strategies for sales and operations staff
- In charge of daily reports and comparing previous years’ data
- Conducted cold calls to generate new business.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Streamlined processes for improved efficiency in catering sales operations.
- Negotiated contracts to secure profitable agreements with vendors and suppliers.
Sales Executive
International Convention Centre by Accor Hotel Group
01.2016 - 01.2017
- Responsible for organizing corporate and social events
- Managed client bookings and was proficient in converting customer queries into business
- Worked well with team to ensure standards were upheld to execute successful events.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Team Leader
Four Points by Sheraton, Navi Mumbai
01.2013 - 01.2016
- Responsible for booking banquet events
- Worked with team, using team building strategies to ensure quality service
- Allocated positions and responsibilities to staff for events
- Responsible for organizing client contracts and records regarding event bookings
- Worked with marketing team to promote banquet spaces
- Visited other companies on weekly basis to build relationships and generate business.
Operational Industrial Trainee
Ramada Hotel Powai
01.2012 - 07.2012
- Learning many different departments
- Helped manage inventory for restaurant and buffet
- Learned food handling, and was responsible for some food preparation for breakfast service
- Also worked at front desk and managed reservations and guests checking in and out.
- Inspected products and machines to maintain quality and efficiency.
Operational Industrial Trainee
Taj Exotica Goa
01.2011 - 01.2012
- Responsible for upholding incredibly high standards in 5 Star Hotel atmosphere
- Learned how to appropriately and professionally interact with guests
- Maintained professional appearance and demeanor
- Worked with food handling and learned best practices in upscale dining experience, including presentation
- Polished glassware and service ware regularly
- Also learned how to properly clean and reset rooms.
Education
Bachelor Degree in Hotel & Tourism Management -
Yashwantrao Chavan Maharashtra Open University
01.2013
Higher Secondary Certificate -
Maharashtra State Board
01.2010
Secondary School Certificate -
Maharashtra State Board
01.2008
Skills
- 9 years experience working in Hotels (Marriott Hotel, Accor Hotel, Holiday Inn Hotel in Mumbai, India
- 2 years with The Empress Hotel in Victoria BC
- Experience coordinating events and conferences
- Proficient at taking stock of inventory
- Excellent at implementing team building strategies
- Professional and presentable
- Hardworking and energetic
- Personable, honest, and caring
- Call Center Operations
- Customer Relationship Management (CRM)
- Sales Transactions
- Sales and Upselling
- Document and Records Management
- Team Development
References
Available upon request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Certificate for "Front of the House", Four Points by Sheraton - May, 2014- June, 2014.
- Certificate for "Front of the House", Four Points by Sheraton - April, 2015 - May, 2015.
- Certificate for "Front of the House", Four Points by Sheraton - April, 2016 - May, 2016.
- Certificate for "Guest Appreciation", Four Points by Sheraton - May, 2016.
- Certificate for " True Hospitality", IHG Group - 2018.
- Certificate in "Bronze Category Award", IHG Group.
Timeline
Guest Service Attendant
The Empress Hotel
01.2021 - 01.2023
Assistant Catering Sales Manager
Holiday Inn Mumbai International Airport
01.2017 - 01.2020
Sales Executive
International Convention Centre by Accor Hotel Group
01.2016 - 01.2017
Team Leader
Four Points by Sheraton, Navi Mumbai
01.2013 - 01.2016
Operational Industrial Trainee
Ramada Hotel Powai
01.2012 - 07.2012
Operational Industrial Trainee
Taj Exotica Goa
01.2011 - 01.2012
Bachelor Degree in Hotel & Tourism Management -
Yashwantrao Chavan Maharashtra Open University
Higher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board
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