SONAL JAYAPREET
Brampton,Ontario
Summary
Dynamic and organized professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Account Manager
Charger Logistics
03.2022 - Current
- Spearheaded process improvements that resulted in reduced turnaround times and increased accuracy within the order fulfillment process.
- Increased client satisfaction by streamlining logistics processes and implementing cost-effective strategies.
- Improved operational efficiency by redesigning existing workflows and introducing new technologies where appropriate.
- Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
- Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decisionmaking.
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
- Reduced shipping costs by negotiating favorable contracts with carriers and optimizing transportation routes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
- Prospected for leads to build pipeline and convert to sales opportunities.
Shipping Lead, Customer Services
Flint Packaging
07.2021 - 12.2021
- Worked on creating packing slips, paperwork, shipments, customer handling and book keeping
- Planning of shipments and trucking management
- Booked Appointments with Customers and drafted reports
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Provided primary customer support to internal and external customers
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
Data Entry Operator
Zenith guidance
06.2019 - 07.2019
- Entered data into system according to formatting standards
- Scanned documents and saved in database to keep records of essential organizational information
- Tracked and maintained records for department
- Produced monthly reports using advanced Excel spreadsheet functions
- Evaluated source documents to locate information needed for each data entry field
- Compiled information and input into database
Data Analyst, finance and Accounting Intern
IIT Kharagpur
06.2018 - 08.2018
- Worked on numerical data, databases
- Book keeping and report analysis
- Data analysis specialist and researcher
- Knowledge of software like SPSS, E-views, Python (Beginner) and advanced excel in statistics
- Researched and resolved issues regarding integrity of data flow into databases
- Improved decision-making processes with accurate data analysis and visualization techniques
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided
Education
Post Graduate - International Business Management
Northern College of Applied Arts And Technology
Toronto, OntarioHigh School Diploma - Information Systems in Business Analyst
Northern College of Applied Arts And Technology
Toronto, Ontario01.2021
Post Graduate - M.Sc Economics
Shri Mata Vaishno Devi University
Katra, Jammu And Kashmir10.2019
Skills
- Order Checking
- Shipment Inspection
- Routing Determination
- Conflict Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
- Multitasking Skills
- Warehouse Operations
- Team Leadership
- Shipping coordination
- Demand forecasting
- Order picking and processing
- Team building
- Safety Protocols
- Operations Management
- Freight Management
- Mentoring and training
- Strategic Planning
- Transportation management systems
- Crisis Management
- Performance monitoring
- Risk Management
- Procurement
- Negotiation
- Communication
- Driver monitoring
- Transport scheduling
- Database documentation
- Storage system management
Languages
English
Elementary
Punjabi
Elementary
Certification
- CM - Certified Manager Certification
Timeline
Logistics Account Manager
Charger Logistics
03.2022 - Current
Shipping Lead, Customer Services
Flint Packaging
07.2021 - 12.2021
Data Entry Operator
Zenith guidance
06.2019 - 07.2019
Data Analyst, finance and Accounting Intern
IIT Kharagpur
06.2018 - 08.2018
Post Graduate - International Business Management
Northern College of Applied Arts And Technology
High School Diploma - Information Systems in Business Analyst
Northern College of Applied Arts And Technology
Post Graduate - M.Sc Economics
Shri Mata Vaishno Devi University
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