Summary
Work History
Education
Skills
Timeline
Generic

Sonal Dhiman

Brampton,ON

Summary

Results-driven customer care representative with proven skills in process improvement and relationship-building. Committed to enhancing customer experiences and delivering high-quality service through effective collaboration and training.

Work History

Customer Care Representative

TBS
  • Contributed ideas for improving existing processes related to customer care services.
  • Established relationships with external stakeholders such as vendors or suppliers who provide services related to Customer Care activities.
  • Provided customer service training to ensure high standards of customer care.
  • Resolved customer issues by collaborating with team members for effective solutions.
  • Provided accurate, valid, and complete information to customers.

Education

Maritime Studies

Zenith Maritime Institute
02-2010

Non- Medical

BVM Sen. Sec. School
Ludhiana ,PUNJAB
07-2008

Skills

  • Customer service
  • Process improvement
  • Relationship management
  • Problem solving
  • Active listening
  • Punctuality and reliability

Timeline

Customer Care Representative

TBS

Maritime Studies

Zenith Maritime Institute

Non- Medical

BVM Sen. Sec. School
Sonal Dhiman