Sonal Chafle
Toronto,Canada
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager (Online department)
MVR Cash & Carry
07.2021 - Current
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity
- Leading and monitoring dispatch section
- Managing and maintaining inventory
- Customer interaction, handling and resolving complaints
- Weekly and Monthly team planning.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Department Manager
Nature Basket
02.2018 - 01.2021
- Increased efficiency and team productivity by promoting operational best practices
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Identified and diminished performance gaps by coaching and supervising subordinates
- Maximized productivity and profitability by balancing sales and expenses
- Approved regular payroll submissions for employees
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed overstocking, restocking and inventory control procedures
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Customer Relationship Executive
Sterling Holidays
10.2016 - 09.2017
- Provided primary customer support to internal and external customers in fast-paced environment
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Contributed to customer retention efforts by resolving complex issues promptly and professionally.
- Facilitated timely response to customer inquiries through effective coordination with internal departments and external partners.
Assistant Manager
Domino's Pizza
03.2015 - 06.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Post Graduation Diploma in Management: Tourism - Travel Studies - Tourism
L.N. Welingkar Institute of Management Development
Mumbai, India05.2020
Bachelor of Science: Hospitality And Tourism Management - Hospitality And Tourism Management
Kohinoor College of Hotel And Tourism Management
05.2014
Skills
- Operations Management
- Product and Service Knowledge
- Cost Reduction
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Recruiting and Interviewing
- Staff Training and Development
- Customer Relations
- Consulting
- Sales Growth
- Staff Supervision
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Assistant Manager (Online department)
MVR Cash & Carry
07.2021 - Current
Department Manager
Nature Basket
02.2018 - 01.2021
Customer Relationship Executive
Sterling Holidays
10.2016 - 09.2017
Assistant Manager
Domino's Pizza
03.2015 - 06.2016
Post Graduation Diploma in Management: Tourism - Travel Studies - Tourism
L.N. Welingkar Institute of Management Development
Bachelor of Science: Hospitality And Tourism Management - Hospitality And Tourism Management
Kohinoor College of Hotel And Tourism Management
Similar Profiles
YASHPREET SINGHYASHPREET SINGH
Assistant Manager at MVR Cash & CarryAssistant Manager at MVR Cash & Carry
PATRICK ADUPATRICK ADU
Stockroom Attendant at MVR Cash and CarryStockroom Attendant at MVR Cash and Carry
ABDULLAH SHAMEEL SHAIBUABDULLAH SHAMEEL SHAIBU
Warehouse Packer at MVR cash and carry wholesaleWarehouse Packer at MVR cash and carry wholesale