Sonal Bali
Winnipeg,MB
Summary
University student and skincare specialist with a passion for healthcare. Experienced in client assessments, personalized care plans, and high-pressure customer service at Shoppers Drug Mart. Seeking to apply my analytical and interpersonal skills in the medical/pharmaceutical field to expand my healthcare knowledge and contribute to patient care while working toward my long-term goals in this industry.
Overview
4
4
years of professional experience
Work History
Beauty Specialist
Shoppers Drug Mart
08.2023 - Current
- Assessed client skin concerns, recommending evidence-based solutions focusing on active ingredient efficacy.
- Conducted ongoing brand training and independent research on skincare science and product developments.
- Advised clients on ingredient-medication interactions to ensure safe product use.
- Managed full cashier operations, including transactions, returns, and loyalty program enrollments.
- Created personalized skincare profiles to track progress and refine recommendations for clients.
Gallery Host
St Boniface Hospital
05.2022 - 06.2024
- Fostered welcoming environment through compassionate support and empathetic interactions with patients and visitors.
- Engaged in meaningful conversations, uplifting spirits using active listening and kindness.
- Maintained soothing atmosphere in gallery space, providing peaceful retreat for patients and families during challenging times.
Hostess and Expeditor
Smitty's Restaurant & Lounge
07.2021 - 03.2023
- Managed high-volume dining room traffic and kitchen expo station simultaneously—seating guests, directing servers, and ensuring timely food delivery during peak hours (50+ tables).
- Addressed guest concerns, kitchen delays, and staffing gaps in real-time by prioritizing tasks and communicating clearly between front- and back-of-house teams.
- Partnered with servers, cooks, and managers to maintain service standards during rushes, adapting quickly to changing demands.
- Provided friendly, attentive service while treating every guest with respect, fostering a welcoming atmosphere that encouraged repeat visits.
- Trained new expeditors and food runners according to company policies and standards.
Education
Bachelor of Science - Genetics
University of Manitoba
Winnipeg, MB04-2027
Skills
- Language proficiency: English, Hindi, Urdu
- Microsoft Office expertise
- Social media navigation
- Python programming interpretation
- Skin analysis
- Patient and customer engagement
- Active listening
- Conflict resolution
Timeline
Beauty Specialist
Shoppers Drug Mart
08.2023 - Current
Gallery Host
St Boniface Hospital
05.2022 - 06.2024
Hostess and Expeditor
Smitty's Restaurant & Lounge
07.2021 - 03.2023
Bachelor of Science - Genetics
University of Manitoba
Similar Profiles
SARAH PELSHEASARAH PELSHEA
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Sarah PerciballiSarah Perciballi
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Aya ElhagehassanAya Elhagehassan
Customer Service at Shoppers Drug MartCustomer Service at Shoppers Drug Mart
Mulualem TsegaMulualem Tsega
Customer Service Cashier at Shoppers Drug MartCustomer Service Cashier at Shoppers Drug Mart
Amanda LusignanAmanda Lusignan
Disability Support Professional at Trailblazers Life ChoicesDisability Support Professional at Trailblazers Life Choices