Sona Mehdizadeh

Provide comprehensive technical support to staff, promptly address hardware and software issues to minimize downtime and ensure smooth operation. Manage network infrastructure, including routers, switches, firewalls, and VPNs to maintain optimal performance and security. Management and maintenance of servers (Windows), ensuring reliability, scalability and data integrity. Implement and manage backup and disaster recovery solutions to protect critical data and minimize the impact of potential disruptions. IT solutions, software and hardware upgrades to increase evaluation efficiency and productivity. Collaborate with stakeholders to assess IT needs and develop strategic plans aligned with business goals. Conduct regular security audits and implement measures to protect against cyber threats and unauthorized access. Provide training and documentation to end users on IT best practices, procedures and tools. Providing technical support to end users, solving hardware, software and network problems by phone, email or in person. Installation, configuration and maintenance of desktops, laptops, printers and other accessories. Assisting in deployment and management of application software, updates. Assist in the development and implementation of IT policies, procedures and standards.

• Project Management: Experienced in leading projects within matrix organizations, ensuring successful delivery from inception to completion.
• Team Collaboration: Skilled in working with production and Sales teams to achieve aggressive growth targets.
• Communication & Influence: Adept at crafting presentations, writing scripts, and persuading senior management with new ideas and solutions.
• Customer-Centric Approach: Proven ability to develop initiatives and programs that resonate with customers and business partners.
• Relationship Building: Strong relationship-building skills and a growth mindset, with a keen attention to detail.