Sona Manukian

Betgenius

Kiev

03.2021 - 02.2022

Verified customer identities by collecting and examining documents such as driver's license, passport, or other government-issued identification cards.
Conducted background checks to ensure customer compliance with regulations and company policies.
Analyzed customer data to identify any discrepancies or inconsistencies between documents.
Reviewed customer requests for additional services or products in order to assess their eligibility.
Investigated customer complaints and provided solutions in a timely manner.
Monitored transactions for accuracy and completeness according to established guidelines.
Updated internal systems with accurate information regarding customer data verification processes.
Maintained confidentiality of sensitive information related to customer identity and account activity.
Resolved issues quickly and efficiently while maintaining high levels of service quality.
Developed comprehensive training materials for new employees regarding verification processes.
Managed daily workloads by prioritizing tasks based on urgency and importance.
Responded promptly to inquiries from customers regarding their account status.
Updated patient and insurance data and input changes into company computer system.
Assisted new policyholders with processing claims.
Conducted data analysis and created reports to track progress against goals.