Sona Manukian
Montreal,QC
Summary
- Demonstrated ability to analyze complex problems and develop effective solutions
- Collaborative team player with a proven track record of working effectively in cross-functional teams
- Efficient at prioritizing tasks and meeting deadlines in fast-paced environments
- Quick to learn and adapt to new technologies, tools, and project requirements.
- Skilled at creating work plans and schedules to prioritize tasks, allocate resources effectively, and meet deadlines.
- Experience in implementing efficient workflows and processes to streamline customer service operations and enhance productivity.
Overview
1
1
year of professional experience
5
5
Languages
Work History
Verification Agent
Betgenius
Kiev
03.2021 - 02.2022
- Verified customer identities by collecting and examining documents such as driver's license, passport, or other government-issued identification cards.
- Conducted background checks to ensure customer compliance with regulations and company policies.
- Analyzed customer data to identify any discrepancies or inconsistencies between documents.
- Reviewed customer requests for additional services or products in order to assess their eligibility.
- Investigated customer complaints and provided solutions in a timely manner.
- Monitored transactions for accuracy and completeness according to established guidelines.
- Updated internal systems with accurate information regarding customer data verification processes.
- Maintained confidentiality of sensitive information related to customer identity and account activity.
- Resolved issues quickly and efficiently while maintaining high levels of service quality.
- Developed comprehensive training materials for new employees regarding verification processes.
- Managed daily workloads by prioritizing tasks based on urgency and importance.
- Responded promptly to inquiries from customers regarding their account status.
- Updated patient and insurance data and input changes into company computer system.
- Assisted new policyholders with processing claims.
- Conducted data analysis and created reports to track progress against goals.
Education
Lower
KROK
Kiev06-2021
Skills
- Identity Verification
- Background Checks
- Accuracy and Precision
- Documentation and Correspondence
- Analytical Thinking
- Customer Service
- Data review
- Fraud Detection
- Work Monitoring
- Account Maintenance
- Claims Processing
- Data Verification
- Document Management
Timeline
Verification Agent
Betgenius
03.2021 - 02.2022
Lower
KROK