Summary
Overview
Work History
Education
Skills
Projects
volunteer experience
references
Timeline
Generic

SONA CYRIAC

Sydney,NS

Summary

Dedicated Candidate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

WALMART INC.
10.2019 - Current
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.

Keyholder

GREAT CANADIAN DOLLAR STORE
01.2021 - 04.2022
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
  • Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.

Client Relationship Officer

HDFC Bank
05.2018 - 07.2019
  • Established strong client relationships by consistently providing excellent customer service and addressing client needs.
  • Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

POST- BACCALAUREATE DIPLOMA IN BUSINESS ANALYTICS -

Cape Breton University
Sydney, NS
05.2021

BACHELOR OF SCIENCE IN MATHEMATICS -

Mahatma Gandhi University
Kerala, India
05.2018

Skills

  • Teamwork and Collaboration
  • Sales Strategies
  • Client Service
  • Relationship Building
  • Stocking and Receiving
  • Product knowledge
  • Verbal/Written Communication
  • Reliable and Punctual
  • Upselling techniques
  • Interpersonal skills

Projects

AN ANALYSIS ON MOVIE DATA WITH INTERACTIVE VISUALIZATIONS, With the help of Tableau, analyzed how the profit earned by each movie affect the film Industry. and find the factors responsible for a movie to get high net profit., 04/01/20 SONG POPULARITY PREDICTION, To predict the popularity of any song by analyzing various metrics in the dataset. Also, the data is interpreted using exploratory analysis and a predictive model is built using Python software., 12/01/20

volunteer experience

NATIONAL SERVIVE SCHEME, Coordinator of environment program, 06/01/16, 05/31/18

references

Samual Shaji, Financial Advisor, RBC Almon St. Branch, Halifax, NS, samual.shaji@rbc.com, 902 537 2606

Timeline

Keyholder

GREAT CANADIAN DOLLAR STORE
01.2021 - 04.2022

Customer Service Representative

WALMART INC.
10.2019 - Current

Client Relationship Officer

HDFC Bank
05.2018 - 07.2019

POST- BACCALAUREATE DIPLOMA IN BUSINESS ANALYTICS -

Cape Breton University

BACHELOR OF SCIENCE IN MATHEMATICS -

Mahatma Gandhi University

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