SOMYA SONI

• Handled portfolio worth 11 million consisting of 200+ customer for collections & dispute management for UK client Amberstone Security
• Regular follow up with customer through AR statement on past due items for getting payment confirmation and payment promises
• Reconciled accounts, identified reason for delinquency and worked cooperatively with customer to get resolution and payment plan
• Performed weekly Account Receivables review with client to identify balance reduction on Top 20 customers
• Worked with client on resolution of disputed and aged account, performed necessary escalations for account resolution
• Answered customer calls and email for any question or inquiry on account
• Issued credit hold notifications
• Followed up with customer for payment remittance and got those applied in clients software Sage
• Met monthly target of 85% Debt reduction on overall portfolio.

• Performed B2B collections, dispute management and account receivables for client providing Media Services
• Prepared daily/monthly AR aging for all clients related to Media and Non-Media services
• Monitored 100+ accounts for outstanding invoices in various aging bucket, investigating their data for overdue bills and pending payments
• Regular follow ups with customers encouraging them for timely payments and discussed overdue balance for immediate payment.
• Following up for remittance with client and getting it allocated by cash applications team
• Processing refunds, resolving billing issues, resolving customer credit issue, updating client account status records
• Shared progress report of collections and AR with management.

• Worked on credit card rejections for approximately 2000 transactions for EMEA and Nordic customers
• Worked to prepare and publish multiple reports detailing Credit Card Rejections volume, transaction addition and closer, publish reports to Management and Financial controllers
• Performed collections and dispute management on 200+ customer informing them about past due balances and overdue invoices
• Pinkerton corporate risk management

• Performed account receivables activities such as collections, dispute management, account reconciliation refunds and bad debt write off for Security service client
• Prepared AR aging on daily and monthly basis to be shared with management for progress
• Handled customer and client call for over 200+ customer

• Performed B2B collection fo managed portfolio of 11 million for Technology and Security based client named as Diebold
• Highly focused on collecting past due amounts under 30+ past due bucket
• Resolved disputes to minimize bad debts; took multiple inbound and out-bound calls to resolve customer account/balances facilitate accounts reconciliation
• Managed customer deductions, worked with internal and external teams to resolve dispute and mitigate losses due to delinquencies and irreconcilable discrepancies on disputed invoices
• Researched and analyzed overdue account balances, worked to achieve monthly collections goals; successfully resolved more than 85% of assigned past due on regular basis
• Worked continuously with Client, Service Managers and Sales on calls and emails to resolve customer queries/disputes to facilitate effective collections
• Prepared accounts receivable aging report
• Provided training to new joiners and peers on client process

On contract basis with Accenture, performing similar activities as above job description of Accenture