Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Somy Isenmila

Calgary,AB

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. I am focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Energetic In-Store Brand Representative known for high productivity and efficient task completion. Specialize in customer engagement, product demonstration, and sales strategies. Excel in communication, adaptability, and problem-solving skills to enhance brand visibility and consumer experience.

Motivated In-Store Brand Representative with a strong history of fostering customer relationships and promoting brand awareness. Possess solid product knowledge, persuasive selling techniques, and ability to work in high-pressure retail environments. Demonstrated success in driving sales growth through creative marketing strategies and exceptional customer service skills. Effectively increased market presence for past employers by creating engaging in-store experiences.

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

9
9
years of professional experience

Work History

In-Store Brand Representative

Dior
Calgary , Alberta
08.2024 - Current
  • Assisted customers with product selection and answered questions regarding features, benefits and use of products.
  • Provided feedback to management on customer needs, preferences and satisfaction levels.
  • Organized store displays to maximize visibility of product lines.
  • Demonstrated proper techniques for using products to potential buyers.
  • Created in-store promotions to increase sales of featured items.
  • Greeted customers upon entering the store and provided assistance when needed.
  • Maintained an accurate inventory of merchandise on shelves and backroom stock areas.
  • Ensured that customers were aware of current sales, discounts and special offers.
  • Resolved customer complaints in a professional manner, escalating issues as necessary.
  • Conducted daily price checks to ensure accuracy at point of sale system.

Beauty Advisor and Customer Representative

London Drugs
Vancouver, Canada
10.2019 - Current
  • Tracked and reported daily/ weekly sales
  • Provided makeup services to enhance a client’s natural beauty and create a desired look
  • Mentored and served as an advisor to student organizations, helping them to develop leadership skills and build successful outreach programs
  • Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders

Stage Experience Lead

Sephora
Calgary, Canada
09.2023 - 07.2024
  • Created a database of customer records that improved customer relations and increased customer satisfaction
  • Coordinated beauty advisors' coaching and developed coaching trends and topics
  • Analyzed customer feedback to develop customer loyalty programs that increased customer retention by 20%
  • Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
  • Developed and maintained user experience standards across multiple product lines.
  • Worked closely with developers to ensure that all elements of the user interface were implemented correctly and efficiently.
  • Defined success metrics for new features or products based on customer feedback data and analytics reports.

Assistant Cosmetic Customer Manager

London Drugs
Calgary, Canada
10.2021 - 08.2023
  • Develop talents, coach, train and motivate Selling skills .customer relations .audits on products to ensure department is in order
  • Worked with the store manager to develop and execute a store budget that resulted in a 30% reduction in overhead costs
  • Inspect all items for defects, ensure item counts match shipping manifests, mark items using tags and labels and record item details in manual and digital inventory lists daily
  • Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
  • Developed and implemented a customer service program that resulted in a 70% decrease in customer complaints and a 50% increase in customer satisfaction ratings

Customer and Makeup Representative

Lancome
Vancouver, Canada
10.2019 - 09.2020
  • Advised customers on product features and functionality, resulting in a 40% increase in product purchases
  • Explained account features and services to customers, resulting in a 30% increase in account openings and renewals
  • Recognized customer needs and provided personalized beauty solutions, resulting in increased customer loyalty and satisfaction

BEAUTY ADVISOR

Estee Lauder
Vancouver, Canada
07.2016 - 10.2017
  • Achieved high sales records daily, weekly and monthly through great customer service, product knowledge and effective selling techniques
  • Worked with a team of beauty professionals to provide a high-end makeup experience for clients, resulting in a 5-star rating

Customer and Beauty Advisor

Shiseido
Vancouver, Canada
10.2015 - 06.2016
  • Consultation and treatment product demonstration and makeup applications assessing clients' needs and advising accordingly
  • Developed and implemented innovative beauty treatments and services, resulting in high-record sales daily
  • Developed a retail display strategy that increased sales by 20%

Education

Certificate - Cosmetology Studies

E-dermio Cosmetics Academy
Online
02-2023

New Image College of Arts
Vancouver
01.2016

House of Tara
01.2013

Bachelor of Fine Arts -

Abia State University
Abia
01.2012

Skills

  • Advising
  • Selling Techniques
  • Teamwork
  • Management
  • Customer Service
  • Employee Engagement
  • Scheduling
  • Goal Setting
  • Project Planning
  • Written Communication
  • Time Management
  • Shift Scheduling
  • Team Building
  • Decision Making
  • Planning
  • Prioritization
  • Collaboration
  • Adaptability
  • Operations
  • Manifests
  • Unpacking
  • Product Demonstration
  • Sales
  • Problem Solving
  • Upselling strategies
  • Performance Tracking
  • Exceptional communication
  • Brand Awareness
  • Store maintenance
  • Brand representation
  • Customer Assistance
  • Manage inventory
  • Cash Handling
  • Retail Merchandising
  • Store Organization
  • Product Knowledge
  • Point of sale systems
  • Team Leadership
  • Merchandise Recommendations

Languages

English

Timeline

In-Store Brand Representative

Dior
08.2024 - Current

Stage Experience Lead

Sephora
09.2023 - 07.2024

Assistant Cosmetic Customer Manager

London Drugs
10.2021 - 08.2023

Beauty Advisor and Customer Representative

London Drugs
10.2019 - Current

Customer and Makeup Representative

Lancome
10.2019 - 09.2020

BEAUTY ADVISOR

Estee Lauder
07.2016 - 10.2017

Customer and Beauty Advisor

Shiseido
10.2015 - 06.2016

Certificate - Cosmetology Studies

E-dermio Cosmetics Academy

New Image College of Arts

House of Tara

Bachelor of Fine Arts -

Abia State University
Somy Isenmila