Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Sommer Dickie

Montreal,QC

Summary

Highly organized individual with experience in maintaining cleanliness, sanitation and orderliness of public spaces and work areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Barista

Tim Hortons
Digby, Nova Scotia
10.2021 - 07.2024
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained calm demeanor during high-volume periods and special events.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Social Media Manager

Digby Area Tourism
Digby, Nova Scotia
06.2023 - 08.2023
  • Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
  • Collaborated with other departments to ensure brand consistency across all channels.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Built and maintained corporate image, brand and identity.
  • Participated in brainstorming sessions with other professionals to generate innovative ideas.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
  • Coordinated with the marketing team to ensure social media strategies aligned with overall marketing and business objectives.

Cashier

Balser's Pharmacy
Digby, Nova Scotia
04.2021 - 10.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered phone calls to assist customers with questions and orders.

Education

Bachelor of Arts - Communication Studies

Concordia University
Montreal, None
05-2028

High School Diploma -

Digby Regional High School
Digby, NS
06-2024

Skills

  • Workflow management
  • Attention to detail
  • Physical stamina
  • Speedy and efficient
  • Friendly and outgoing
  • Bilingual - French and English
  • Hospitality and accommodation

Accomplishments

  • Zellie Frankland Memorial Bursary
  • French Immersion Award
  • Honors

Languages

English
Native/ Bilingual
French
Native/ Bilingual

References

References available upon request.

Timeline

Social Media Manager

Digby Area Tourism
06.2023 - 08.2023

Barista

Tim Hortons
10.2021 - 07.2024

Cashier

Balser's Pharmacy
04.2021 - 10.2021

Bachelor of Arts - Communication Studies

Concordia University

High School Diploma -

Digby Regional High School

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Sommer Dickie