SOMKIAT NAKUTNOK
Calgary,AB
Summary
Dedicated professional, friendly, hardworking with over 3 years in customer service relations. Skilled in communications and technical skills. Looking for either full or part-time position.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fan Experience Security
Calgary Sports & Entertainment (CSEC)
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
Loss Prevention Specialist
Blackbird Security Inc
10.2021 - 08.2024
- Developed and implemented loss prevention strategies to reduce shrinkage and enhance operational efficiency.
- Conducted comprehensive audits of inventory management systems to identify discrepancies and mitigate risks.
- Trained and mentored staff on theft detection techniques and effective customer service practices.
- Collaborated with law enforcement to investigate theft incidents, ensuring thorough documentation and adherence to procedures.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Conducted undercover operations when necessary, successfully identifying and addressing internal theft concerns within teams or among individuals employees.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Monitored store surveillance cameras to detect suspicious behavior.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Customer Service Advisor
RBC
01.2010 - 10.2015
- Provided customer service, keeping accounts updated
- Upsold/ Cross-sold financial products
- Processed account and credit transactions
- Resolved issues
- Answered inquiries
- Document interactions
Customer Representative
Rogers Communication
01.2007 - 09.2010
- Maintained Product knowledge about latest technology of cellphones / Plans
- Building long term engagement for Strategic focus on satisfaction and loyalty
- Processed account and credit transactions
- Answered inquiries
- Resolved issues
- Upsold/ Cross-Sold mobile devices
Education
High School Diploma -
John Oliver Secondary
Vancouver, BCSkills
- Building lasting customer relationships through proactive communication and personalized support
- Critical Thinking
- Analytical Skills
- Active Listening
- Research Skills
- Paying attention to detail
- Verbal Judo-De-escalation training
- Technical skills (word, email, iOS, Mac, pc)
- POS system
Languages
English
Full Professional
Certification
- CPO-Certified Protection Officer, International Foundation for Protection Officers 2025-present
- Alberta Security License # W046691, Govt. Of AB 2013-present
- BC Security Worker License # E53329, Govt. Of BC 2024-2027
- AGLC Certification, Govt Of AB
- ProServe Training Certificate # 201706170059
- ProTect Training Certificate # 201706170059
- SellSafe cannabis, and QCW certified # AGLC # 105389
Additional Experience
- Event Security Guard-Calgary Flames CSEC 2017-present
- Patrol assigned areas on foot to ensure personnel, property, and equipment security
- Conducted ID checks of patrons to ensure they are of age carrying alcohol in premises
- Conducted bag checks, pat downs, and/or metal detector searches of patrons
- Responded to medical and fire emergencies. Liaised with emergency services
- Park Patrol/ Security-Calgary Stampede PT July, 2021,2022,2024,2025
- Ensured physical protection of client’s assets, property, and guests
- Enforced laws following Canadian Criminal and Civil Code
- Cooperated with law enforcement
- Prepared written reports while keeping confidentiality
- Completed foot patrols of Stampede Park
- Loss Prevention Officer-BlackBird Security Inc 2021-2024
- Monitored customers and staff activities in the store for potential theft of company assets
- Took appropriate actions to prevent theft, apprehending individuals engaged in theft activity
- Maintained all apprehension and investigation records according to company standards
- Developed and maintained knowledge and use of CCTV surveillance equipments
- Supervised and trained new LPO. Provided my feedback to upper management
Timeline
Loss Prevention Specialist
Blackbird Security Inc
10.2021 - 08.2024
Fan Experience Security
Calgary Sports & Entertainment (CSEC)
08.2016 - Current
Customer Service Advisor
RBC
01.2010 - 10.2015
Customer Representative
Rogers Communication
01.2007 - 09.2010
High School Diploma -
John Oliver Secondary