Somi Byeon
St. Catharines,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Server
Wind Group
St. Catharines, ON
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cafe Manager
A Twosome Place
South Korea
05.2020 - 07.2021
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Restaurant Manager
Maru Company
Brisbane Australia
03.2019 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cafa Manager
DropTop Company
South Korea
01.2017 - 01.2019
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Server
PizzaHut
South Korea
04.2014 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma - Hospitality Management
Niagara College
On-The-Lake04.2023
Bachelor of Laws - Law
Gunsan University
South Korea04.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Guest Relations Management
- Team Player
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Server
Wind Group
02.2022 - Current
Cafe Manager
A Twosome Place
05.2020 - 07.2021
Restaurant Manager
Maru Company
03.2019 - 02.2020
Cafa Manager
DropTop Company
01.2017 - 01.2019
Server
PizzaHut
04.2014 - 01.2017
Diploma - Hospitality Management
Niagara College
Bachelor of Laws - Law
Gunsan University