Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Somi Byeon

St. Catharines,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

10
10
years of professional experience

Work History

Server

Wind Group
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cafe Manager

A Twosome Place
05.2020 - 07.2021
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.

Restaurant Manager

Maru Company
03.2019 - 02.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Cafa Manager

DropTop Company
01.2017 - 01.2019
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Server

PizzaHut
04.2014 - 01.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Diploma - Hospitality Management

Niagara College
On-The-Lake
04.2023

Bachelor of Laws - Law

Gunsan University
South Korea
04.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise
  • Guest Relations Management
  • Team Player

Languages

English
Professional Working
Korean
Native or Bilingual

Timeline

Server

Wind Group
02.2022 - Current

Cafe Manager

A Twosome Place
05.2020 - 07.2021

Restaurant Manager

Maru Company
03.2019 - 02.2020

Cafa Manager

DropTop Company
01.2017 - 01.2019

Server

PizzaHut
04.2014 - 01.2017

Diploma - Hospitality Management

Niagara College

Bachelor of Laws - Law

Gunsan University

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Somi Byeon