Somesh Pillai
Vancouver
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Urban Fare
10.2023 - Current
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Department Manager
Save-on-foods(Langley-downtown)
08.2023 - 10.2023
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Team Member
Urban Fare, UBC
01.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
MBA - Finance
University Canada West
Vancouver, BC09.2024
BSc Biotechnology -
L.J. Institute of Applied Science
01.2022
Skills
- Passionate about serving and helping customers
- Good communication skills
- Multitasker
- Go getter attitude
- Customer Service
- Positive Attitude
- Problem-Solving
- Cash Handling
- Computer Skills
- Sales expertise
Websites
Comments
- Strong mindset with the eagerness to learn from the peers and colleagues
- Willing to take up any task to give a better service experience to the customer
- A team player and can blend into an existing team of experienced people.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Malayalam
Native or Bilingual
Certification
- Agile Scrum, CareerSprints - April 2024
Timeline
Team Member
Urban Fare
10.2023 - Current
Assistant Department Manager
Save-on-foods(Langley-downtown)
08.2023 - 10.2023
Team Member
Urban Fare, UBC
01.2023 - 08.2023
MBA - Finance
University Canada West
BSc Biotechnology -
L.J. Institute of Applied Science
- Agile Scrum, CareerSprints - April 2024
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