Summary
Overview
Work History
Education
Skills
Certification
AVAILABILTY
Languages
Timeline
Generic

SOMESH

BURNABY

Summary

Detail-oriented team player with strong organizational skills. Efficiently manages multiple customers simultaneously, ensuring a high degree of accuracy in all tasks. Demonstrates a keen eye for detail, consistently delivering exceptional results. Proven ability to prioritize and meet deadlines in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Rental Technician

Cypress Mountain
11.2024 - Current


  • Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
  • Prepared rental agreements, verifying accuracy of information and ensuring compliance with regulations.
  • Coordinated with other departments to ensure seamless transactions for customers renting additional services or products.
  • Utilized strong problem-solving skills to resolve customer complaints or issues in a timely manner.
  • Collaborated with colleagues to optimize inventory management, reducing downtime between rentals.
  • Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
  • Greeted customers at rental counter and initiated communication to determine service needs.

Beach Crew

Deep Cove Kayak
06.2024 - 10.2024
  • Assisting customers with rentals, answering questions, providing instructions, and ensuring a positive experience
  • Informing customers about safety procedures, rules for kayaking or paddle boarding, and water conditions
  • Handling and maintaining kayaks, paddleboards, paddles, and safety gear (e.g., life jackets) to ensure they are in good condition
  • Helping customers launch and dock their kayaks and paddleboards safely
  • Working with other team members to ensure smooth operations, especially during busy times
  • Being prepared to assist in any on-water or dockside emergencies, including basic first aid if needed
  • Handling customer inquiries, complaints, or feedback, and ensuring a positive experience from start to finish
  • Assisting customers with equipment rentals, ensuring they have the right gear, and providing basic instructions on its use

Quality Control Inspector

Merlin Plastics Inc.
01.2024 - 03.2024
  • Familiarity with weighing procedures and batch management to meet production targets and quality standards
  • Conducted quality inspections on HDPE natural, PETB bottles, and other materials received from Encorp and MRF sources
  • Experienced in using tools such as pliers, cutters, and knives for material separation and trimming
  • Detail-oriented with a focus on identifying and addressing quality issues in recycled materials
  • Ability to work collaboratively with cross-functional teams to achieve quality objectives and process improvements
  • Proven track record in quality control and assurance within the plastics manufacturing industry

Cashier

Petro - Canada
08.2023 - 11.2023
  • Accurately process cash, credit, and debit transactions using the point-of-sale (POS) system
  • Scan and ring up merchandise ensuring accurate pricing
  • Verify age-restricted product purchases according to company policies
  • Double-check invoices and receipts for accuracy
  • Provide information about products, promotions, and services offered by Petro-Canada
  • Balanced cash register at the end of each shift, reconciling sales and ensuring accurate accounting of lottery sales revenue

Front-Desk Agent

Hotel Olive Green
11.2022 - 04.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information
  • Collected room deposits, fees, and payments
  • Answered customer telephone calls promptly and appropriately handled needs
  • Used internal software to process reservations, check-ins and check-outs
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Maintained clean and organized front desk areas to uphold polished company image

Airline Representative

Etihad Airways
03.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information

Education

Post - Baccalaureate Diploma - Tourism and Hospitality Management

Capilano University

BSc - Airlines and Airport Management

Chandigarh University

Skills

  • Customer Services
  • In-Flight Services
  • Team Work
  • Inspection
  • Safety Briefings
  • Hospitality
  • Microsoft Office
  • Front-Desk Management
  • Quality Assurance
  • Customer Service
  • Supervising
  • Time Managing
  • Analysis
  • Quality Management
  • Equipment maintenance
  • Equipment Repair
  • Relationship building

Certification

  • Airlines and Hospitality training from Burapha University, Thailand
  • FRONT- Desk Agent appreciation from Hotel Olive Greens
  • SERVING - IT RIGHT, BC
  • IATA Dangerous Goods Category-9
  • WHIMS Safety Training
  • Paddle Canada Level1 (Sea Kayak Skills)
  • Workshop on Social Factors from Fly Wings
  • BHR – Bullying Harassment

AVAILABILTY

Full –Time (24 hours) – Monday to Friday, Weekends Available

Languages

English
Professional Working
Hindi
Native or Bilingual

Timeline

Rental Technician

Cypress Mountain
11.2024 - Current

Beach Crew

Deep Cove Kayak
06.2024 - 10.2024

Quality Control Inspector

Merlin Plastics Inc.
01.2024 - 03.2024

Cashier

Petro - Canada
08.2023 - 11.2023

Front-Desk Agent

Hotel Olive Green
11.2022 - 04.2023

Airline Representative

Etihad Airways
03.2020 - 09.2021

BSc - Airlines and Airport Management

Chandigarh University

Post - Baccalaureate Diploma - Tourism and Hospitality Management

Capilano University

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