Somer Slobodian
St. Catharines,ON
Overview
8
8
years of professional experience
Work History
Marine Adventure Consultant
Intrepid Travel, Peak Adventure Travel
10.2023 - Current
- Built strong relationships with clients through exceptional communication.
- Helped clients through phones, live chats, and email communication.
- Met and exceeded monthly sales targets and KPIs.
- Enhanced customer satisfaction by answering questions, listening and finding the right trip specifically for them.
- Specialized in selling marine products such as Antarctica, Galapagos and sailing adventures.
Local Journalism Initiative Reporter
The Lake Report/Niagara Now
07.2022 - 09.2023
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Utilized social media to promote stories and build audience.
- Built strong relationships with sources to gain access to exclusive information.
- Investigated important community issues and put together well-received reports.
- Wrote between 5 to 7 stories each week for print
Customer Service Representative
Indigo Books & Music
01.2016 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly.
- Responded to customer requests for products, services, and company information
Travel Agent
Flight Centre Travel Group
07.2019 - 05.2020
- Completed payments via credit and debit cards and handled sensitive information.
- Provided customers with best deals and well-researched travel options.
- Followed up with customers to increase customer service.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
Diploma - Journalism - New Media
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2022
Diploma - Travel And Tourism
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2019
Skills
- Social Media Platforms
- Organized
- Journalistic Reporting
- Travel Knowledge
- Interviewing Skills
- Trip Planning
- Digital Photography
- Customer Service
- Sabre and Apollo Knowledge
- TICO Certified
- Relationship Building
- Problem-Solving
Places Travelled
Iceland, Ireland, London, Paris, Oahu, Washington D.C, New York City, Boston, Cayo Coco, Cuba
Timeline
Marine Adventure Consultant
Intrepid Travel, Peak Adventure Travel
10.2023 - Current
Local Journalism Initiative Reporter
The Lake Report/Niagara Now
07.2022 - 09.2023
Travel Agent
Flight Centre Travel Group
07.2019 - 05.2020
Customer Service Representative
Indigo Books & Music
01.2016 - 04.2023
Diploma - Journalism - New Media
Sheridan College Institute of Technology And Advanced Learning
Diploma - Travel And Tourism
Mohawk College of Applied Arts And Technology