Overview
Work History
Education
Skills
Places Travelled
Timeline
Generic

Somer Slobodian

St. Catharines,ON

Overview

8
8
years of professional experience

Work History

Marine Adventure Consultant

Intrepid Travel, Peak Adventure Travel
10.2023 - Current
  • Built strong relationships with clients through exceptional communication.
  • Helped clients through phones, live chats, and email communication.
  • Met and exceeded monthly sales targets and KPIs.
  • Enhanced customer satisfaction by answering questions, listening and finding the right trip specifically for them.
  • Specialized in selling marine products such as Antarctica, Galapagos and sailing adventures.

Local Journalism Initiative Reporter

The Lake Report/Niagara Now
07.2022 - 09.2023
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
  • Utilized social media to promote stories and build audience.
  • Built strong relationships with sources to gain access to exclusive information.
  • Investigated important community issues and put together well-received reports.
  • Wrote between 5 to 7 stories each week for print


Customer Service Representative

Indigo Books & Music
01.2016 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly.
  • Responded to customer requests for products, services, and company information

Travel Agent

Flight Centre Travel Group
07.2019 - 05.2020
  • Completed payments via credit and debit cards and handled sensitive information.
  • Provided customers with best deals and well-researched travel options.
  • Followed up with customers to increase customer service.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Worked closely with clients to understand unique needs and meet specific travel desires.

Education

Diploma - Journalism - New Media

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
06.2022

Diploma - Travel And Tourism

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2019

Skills

  • Social Media Platforms
  • Organized
  • Journalistic Reporting
  • Travel Knowledge
  • Interviewing Skills
  • Trip Planning
  • Digital Photography
  • Customer Service
  • Sabre and Apollo Knowledge
  • TICO Certified
  • Relationship Building
  • Problem-Solving

Places Travelled

Iceland, Ireland, London, Paris, Oahu, Washington D.C, New York City, Boston, Cayo Coco, Cuba


Timeline

Marine Adventure Consultant

Intrepid Travel, Peak Adventure Travel
10.2023 - Current

Local Journalism Initiative Reporter

The Lake Report/Niagara Now
07.2022 - 09.2023

Travel Agent

Flight Centre Travel Group
07.2019 - 05.2020

Customer Service Representative

Indigo Books & Music
01.2016 - 04.2023

Diploma - Journalism - New Media

Sheridan College Institute of Technology And Advanced Learning

Diploma - Travel And Tourism

Mohawk College of Applied Arts And Technology
Somer Slobodian