Somer Mitchell
Cochrane,AB
Summary
Resourceful Information Center Representative with background in customer service and information technology. Skilled at providing accurate, timely responses to inquiries, demonstrating clear communication and problem-solving abilities. Strengths include understanding complex data systems, multitasking in fast-paced environments, and maintaining excellent customer relations.
Overview
15
15
years of professional experience
Work History
Lab Information Centre
Alberta Precision Labs
Calgary , Alberta
2023.12 - Current
- Analyzed test results and reported abnormal findings to physicians or other healthcare personnel promptly.
- Verified accuracy of test results before releasing them to authorized personnel.
- Answered phone calls from patients or other healthcare staff regarding lab services.
- Reviewed patient charts prior to performing laboratory tests.
- Collaborated with healthcare teams to provide timely and accurate test results, aiding in patient care decisions.
- Properly documented all variables relative to specimen processing.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
Medical Laboratory Assistant/ MLAII / Referrals
Alberta Precision Labs
Calgary , Alberta
2009.11 - 2023.12
- Entered data into electronic medical records systems accurately and timely.
- Verified accuracy of test results before releasing them to authorized personnel.
- Answered phone calls from patients or other healthcare staff regarding lab services.
- Ensured compliance with all relevant regulations related to quality assurance standards.
- Observed safety protocols while working with hazardous materials in the lab setting.
- Recorded test results in a consistent manner for easy retrieval of data.
- Implemented and monitored laboratory safety protocols, including the handling and disposal of hazardous materials.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
Education
WHIMIS
2024-01
Air / Ground
TDG
2022-01
Medical Lab Assistant -
ABES
Calgary, AB2009-09
Skills
- Customer Service
- Call Answering and Routing
- Multi-line telephone skills
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Task Prioritization
- Information desk management
- Report Preparation
- Time Management
- Customer Complaint Resolution
- Office Administration
- Meticulous and organized
- Continuous Improvement
References
References available upon request.
Timeline
Lab Information Centre
Alberta Precision Labs
2023.12 - Current
Medical Laboratory Assistant/ MLAII / Referrals
Alberta Precision Labs
2009.11 - 2023.12
WHIMIS
Air / Ground
TDG
Medical Lab Assistant -
ABES
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