Summary
Overview
Work History
Education
Skills
Timeline
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SOMEA MALIK

Ottawa,ON

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Mortgage Documentation Officer

Ratehub
03.2022 - 01.2024
  • Assisted in closing mortgages by efficiently gathering required documentation and submitting applications.
  • Supported mortgage agents with application processing, ensuring timely completion for quicker decisions.
  • Streamlined communication between underwriters and mortgage agents, resulting in improved turnaround times.
  • Facilitated smooth mortgage closings by coordinating with title companies, attorneys, and borrowers.
  • Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
  • Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.

Mortgage Assistant

Mortgage Agent
03.2018 - 02.2022
  • Assisted in closing mortgage loans faster through diligent follow-up with clients and third-party vendors.
  • Reduced application errors through meticulous attention to detail when reviewing documents for completeness and accuracy.
  • Expedited underwriting decisions by preparing complete and accurate loan files for submission to underwriters.
  • Collaborated with title companies, appraisers, and attorneys to ensure smooth closings for all parties involved.
  • Worked with underwriters to fix application problems and resolve issues.

Loan Officer

Progressa
06.2016 - 02.2018
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Proactively identified and mitigated risks associated with complex transactions through careful analysis of financial information provided by applicants.
  • Contributed to the growth of the organization by actively participating in various marketing initiatives aimed at promoting its loan products and services.

Customer Care Advisor

Scotiabank
06.2013 - 08.2016
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
  • Streamlined communication for improved efficiency, leading to higher customer retention rates.
  • Provided exceptional service by understanding customer needs and offering tailored solutions.
  • Implemented feedback-driven improvements, resulting in increased customer satisfaction scores.
  • Managed high call volume while maintaining professional demeanor and excellent service quality.
  • Assisted customers with product knowledge, facilitating informed purchasing decisions.
  • Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.

Education

Diploma -

Marc Garneau Collegiate Institute
Toronto, ON

Skills

  • Excellent Communication
  • Microsoft Word
  • Self-Directed
  • Analytical Thinking
  • Written Communication
  • MS Office

Timeline

Mortgage Documentation Officer

Ratehub
03.2022 - 01.2024

Mortgage Assistant

Mortgage Agent
03.2018 - 02.2022

Loan Officer

Progressa
06.2016 - 02.2018

Customer Care Advisor

Scotiabank
06.2013 - 08.2016

Diploma -

Marc Garneau Collegiate Institute

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SOMEA MALIK