Somaya Islam
Dartmouth,NS
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
CSR
Pizza Hut
Dartmouth, Nova Scotia
02.2025 - Current
- Assisted customers with inquiries and product information in a friendly manner.
- Maintained a clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure efficient service delivery.
- Handled returns and exchanges according to company policies smoothly.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
Team Member
Tim Hortons
Toronto, Ontario
12.2024 - 02.2025
- Maintained cleanliness and organization of work area and displays.
- Collaborated with team members to ensure smooth daily operations.
- Executed cash handling procedures accurately during transactions.
Education
Some College (No Degree) - Social Sciences
MC College Sylhet
Sylhet, BangladeshSkills
- Customer service
- Conflict resolution
- Team collaboration
- Cash handling
- Process improvement
- Time management
- Communication skills
- Organizational skills
- Customer focus
- Complaint handling
- Punctuality and reliability
Languages
Bangla
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
CSR
Pizza Hut
02.2025 - Current
Team Member
Tim Hortons
12.2024 - 02.2025
Some College (No Degree) - Social Sciences
MC College Sylhet