SOMAYA ISLAM
Dartmouth,NS
Summary
Dynamic and results-oriented professional with experience which enhanced team efficiency and safety. Demonstrated exceptional customer service and sales expertise, contributing to significant team success. Skilled in cash handling and problem-solving and also excel in fast-paced environments, prioritizing customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Hortons
04.2024 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Maintained productive, efficient approach to all tasks
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Learned all required tasks quickly to maximize performance.
Sales Associate
Food Basics
01.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Managed returns, exchanges and refunds in accordance with store policy
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
Education
Diploma - Hospitality And Restaurant Service Management
Seneca College
Toronto, ON04.2024
Skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Cash handling
- Cleaning
- Complex Problem-solving
- Sales expertise
- Attention to detail
- Customer service
LANGUAGES
English
Full Professional
Timeline
Team Member
Tim Hortons
04.2024 - 11.2024
Sales Associate
Food Basics
01.2023 - 11.2024
Diploma - Hospitality And Restaurant Service Management
Seneca College
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