Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Interests
Timeline
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Somaan Pervaiz

Regina

Summary

Accomplished international student with a strong foundation in biology with good foundations in math and a record of award-winning achievements. Actively seeking a professional opportunity to apply my expertise in a collaborative work environment. Eager to contribute effectively while fostering a positive and engaging professional atmosphere.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Local Hospital
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Front Desk Associate

Local Store
  • Front desk experience in a grocery and food store
  • Maintained accurate records of sales and transactions, ensuring smooth operations.
  • Provided exceptional customer support, client satisfaction.

Customer Service Representative

HBL Bank
08.2023 - 12.2023
  • Delivered top-tier customer service, resolving inquiries swiftly and increasing client retention.
  • In charge of answering incoming phone calls and directing them to the appropriate person.
  • Resolved customer complaints effectively, improving satisfaction optimizing efficiency, and enhancing customer experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Biology

University of Regina
Regina, SK
12-2028

Skills

  • Able to lift heavy loads
  • Multilingual: English, Hindi, Urdu, Punjabi
  • Time Management & Strategic Planning
  • Advanced Microsoft Office Proficiency
  • Comfortable in any controlled working environment
  • Communication, Personal Skills & Attitude
  • Leadership & Team Coordination
  • Customer Engagement & Relationship Building
  • Adaptable learner
  • Effective communicator, verbally spoken and written
  • Customer service
  • Work prioritization

Certification

  • Office Management and Typing Course
  • Data Entry Certification
  • Diploma in Health Sciences
  • Charity Match Organizing Certificate (2021-2023)
  • Rizq Foundation Food Drive Certificate (2022)
  • Fundraising & Event Organization Experience

Accomplishments

  • Head Boy 2022-2023
  • Intra-Regional O levels runner up Cricket 2021
  • Cricket Captain in U-19 district level tournament 2021
  • BIOLOGY CLASS TA (2022-2023)
  • President Science Club (2022-2023)
  • House Captain (2022-2023)
  • Cricket Team captain A levels college (2022-2023)
  • Cricket Head in Sportsfest 2022
  • Participated in various other Intra regional sports such as Football and Basketball (20222023)
  • College Event Organiser

Languages

Punjabi
Native or Bilingual
English
Full Professional
Urdu
Native or Bilingual

Interests

  • Gym Workouts
  • Team Sports
  • Committed to improving personal fitness through regular participation in [sport]

Timeline

Customer Service Representative

HBL Bank
08.2023 - 12.2023

Front Desk Associate

Local Store

Front Desk Receptionist

Local Hospital

Bachelor of Science - Biology

University of Regina

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Somaan Pervaiz