Soma Khan
Elk Grove
Summary
Compassionate Patient Care Coordinator with expertise in enhancing patient experiences through effective communication and trust-building. Ensures safety and adheres to protocols while adapting to fast-paced environments. Proven ability to thrive under pressure and deliver high-quality results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Huckleberry's Restaurant
Elk Grove
05.2025 - Current
- Ensured customer satisfaction by providing attentive service to a large number of daily patrons.
- Provided attentive, high-quality service in a fast-paced environment, ensuring customer satisfaction
- Communicated effectively with diverse customers, building trust and ensuring positive experiences
- Executed opening and closing duties, including setting up dining area and restocking supplies for efficient service
- Coordinated with hosts, bussers, and kitchen staff to streamline preparation and service for customers
Externship Phlebomoty
Urgent Care Sacramento
Sacramento
03.2026 - 03.2026
- Performed supervised venipuncture and capillary blood draws following proper clinical procedures
- Verified patient identity and ensured accurate labeling of specimens
- Ensured strict adherence to infection control and safety protocols, including PPE use, sanitation, and sharps disposal, to promote patient and staff safety
- Executed precise specimen handling, processing, and transport to guarantee integrity and reliability of laboratory results
- Prepared patients for procedures by explaining the process and ensuring comfort
- Enhanced patient interaction skills through effective communication and rapport-building with diverse populations, fostering trust and comfort
- Organized and sterilized work environment to ensure safety and efficiency
- Followed HIPAA guidelines to protect patient confidentiality
Receptionist
Elk Grove Hona
Elk Grove
03.2024 - 04.2025
- Greeted visitors and efficiently directed them to appropriate departments, enhancing guest experience.
- Managed incoming calls, ensuring prompt routing to relevant personnel for effective communication.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer inquiries and complaints, delivering timely solutions to improve client satisfaction.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
High School Diploma -
Cosumnes River College
Elk Grove05-2028
Skills
- Hospitality service expertise
- Customer service
- Food safety standards
- Sanitation practices
- Attention to detail
- Customer feedback management
- Time management
- Patient interaction
- Patient care coordination
- Effective communication
- Strong work ethic
Languages
Persian
Professional
Certification
NHA Phlebotomy Specialists Program
Timeline
Externship Phlebomoty
Urgent Care Sacramento
03.2026 - 03.2026
Server
Huckleberry's Restaurant
05.2025 - Current
Receptionist
Elk Grove Hona
03.2024 - 04.2025
High School Diploma -
Cosumnes River College