Soma Debnath
Oshawa,ON
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated 7 years in the field.
Overview
10
10
years of professional experience
Work History
Area Supervisor
Dominos Pizza Inc.
03.2016 - 06.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Store Manager
Dominos Pizza Inc.
09.2012 - 03.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Diploma - Culinary Arts
George Brown College
Toronto, ON06.2001
Skills
- Equipment Inspection
- Continuous Improvements
- Risk Management
- Conflict Resolution
- Employee Performance Management
- Profit Optimization
- Inventory Control
- Safety Management
- Multi-Unit Management
- Critical Thinking
- POS Terminal Operation
Timeline
Area Supervisor
Dominos Pizza Inc.
03.2016 - 06.2022
Store Manager
Dominos Pizza Inc.
09.2012 - 03.2016
Diploma - Culinary Arts
George Brown College
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