Soma Chand
Halifax,Canada
Summary
A Qualified IT Professional with 9 years of experience, including 7+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL foundation. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Engineer
Shell India Markets Pvt Ltd
05.2019 - 04.2024
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
- Increased user satisfaction with tailored solutions by analysing end-user requirements and translating them into functional specifications in forms of POC and custom application scope.
- Collaborated closely with cross-functional teams to develop effective strategies for Strategic Portfolio Management initiatives using the Agile methodologies in ServiceNow platform.
- Participated in many upgrades and data maintenance activity. Maintained a stable BAU through incident management.
- Automated many process flows using flow designer and improved user experience using UI builder.
- Delivered significant cost savings by optimizing workflows, automating manual processes using service catalog and flow designer.
ServiceNow Developer
Inmorphis Services Pvt Ltd
05.2018 - 04.2019
- Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
- Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.
- Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
- Supported the team in many timely deliveries.
Cloud Engineer
NxtGen Infinite Datacenter
06.2015 - 04.2018
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Experience in Infrastructure Support and Implementation of various cloud platforms (OnApp, HyperV, and VMware ESXi). Real time monitoring of multiple critical alerts of Datacenter environments from a centralized location using powerful monitoring tools like Sapphire IMS, Zabbix and VROPS Sound knowledge on VMWARE vCLOUD DIRECTOR. Operations and Maintenance for various levels of support on IT cloud Infrastructure. SKILLS EXTRA CURRICULAR ACTIVITIES LANGUAGES PERSONAL INFORMATION CAREER HIGHLIGHTS Worked on different Cloud based delivery models, PaaS (Platform as a Services), IaaS (Infrastructure as a Service), BaaS (Backup as a Service).
Education
Bachelor of Engineering Technology - Electronics And Telecommunication
Koustuv Institute of Self Domain
Bhubaneswar,India05.2014
Skills
- JavaScript programming
- Workflow configuration
- ITIL Processes
- Scrum Framework
- HTML
- Agile
Certification
ITIL4 foundation [2023]
Construx Training [2022]
Professional Scrum Master-1 [2022]
ServiceNow Certified Implementation Specialist – Project Portfolio Management. (PPM) [2020]
Servicenow Certified Application Developer (CAD) [2019]
ServiceNow Certified System Administrator (CSA) [2018]
VTSP 2015 (VMware technical solutions professional) [2015]
VSP 2015 (VMware sales professional) [2015]
Languages
Bengali
Upper intermediate (B2)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Software Engineer
Shell India Markets Pvt Ltd
05.2019 - 04.2024
ServiceNow Developer
Inmorphis Services Pvt Ltd
05.2018 - 04.2019
Cloud Engineer
NxtGen Infinite Datacenter
06.2015 - 04.2018
Bachelor of Engineering Technology - Electronics And Telecommunication
Koustuv Institute of Self Domain
Similar Profiles
Anshul KislayAnshul Kislay
Business Analyst at Shell India Markets Pvt Ltd (SHELL)Business Analyst at Shell India Markets Pvt Ltd (SHELL)
Aravind P GAravind P G
PROCESS EXPERT FREIGHT at SHELL INDIA MARKETS PVT LTDPROCESS EXPERT FREIGHT at SHELL INDIA MARKETS PVT LTD
Varun MehtaVarun Mehta
Delivery Manager - Global Functions at SHELL India Markets Pvt. Ltd.Delivery Manager - Global Functions at SHELL India Markets Pvt. Ltd.