SOMA BOSE
Ottawa,Canada
Summary
Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
20
20
years of professional experience
Work History
Administrative Business Partner
Asociar Solutions
Kolkata, West Bengal
02.2020 - 06.2024
- Handling customer escalations and emails from brands.
- Train technicians on soft skills and technical features of TVs and audios sold by online brands like Amazon and Flipkart.
- Prepared correspondence such as letters, memos, emails and reports using Microsoft Office Suite products such as Word, Excel, Outlook .
- Analyzed financial statements to identify trends in revenue and expenditure growth rates over time periods.
- Facilitated communication between departments to ensure smooth workflow.
- Created, maintained and updated documents, reports, and databases.
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
- Prepared financial and administrative reports and statements for management.
Regional Customer Support
Sony India Pvt Ltd
Kolkata, West Bengal
12.2004 - 01.2020
- Resolved escalated customer inquiries quickly and efficiently in order to maintain high levels of customer satisfaction.
- Created detailed reports on regional performance trends and key areas of focus for improvement.
- Handling consumer legal cases - case study and decision..
- Managed a team of customer service representatives across multiple locations in the region.
- Provided guidance and direction on customer service policies, procedures, and best practices.
- Monitored performance metrics such as average handle time, first call resolution rate, and customer satisfaction scores.
- Conducted weekly training sessions with staff members to ensure consistent delivery of excellent customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Identified process gaps or inefficiencies within the customer service team and developed solutions accordingly.
Education
Supply Chain Management - Global -
Algonquin College
OttawaBachelor's of Engineering in Electronics & Telecommunication Engineering -
College, Bhubaneswar
Odisha, IndiaSkills
- Meeting Coordination
- Document Preparation
- Office Administration
- Client relations expertise
- Office equipment proficiency
- Document Management
- Staff Management
- Organizational Leadership
- Business Correspondence
Category
Female
Awardsrecognition
- Best Employee in Sony
- Long service award for 15 years in Sony
Personal Information
- Date of Birth: 11/19/69
- Marital Status: Married
- Religion: Hindu
Languages
- English
- French
- Hindi
- Bangla
- Odiya
References
Will submit as required
Accomplishments
- Best employee in Sony
- Long Service Award
Affiliations
- Singer
References
References available upon request.
Timeline
Administrative Business Partner
Asociar Solutions
02.2020 - 06.2024
Regional Customer Support
Sony India Pvt Ltd
12.2004 - 01.2020
Supply Chain Management - Global -
Algonquin College
Bachelor's of Engineering in Electronics & Telecommunication Engineering -
College, Bhubaneswar
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