Soma Bharti
Mississauga
Summary
Dynamic hospitality professional with proven managerial and customer service expertise gained at Manager. Excelled in team leadership, achieving improved guest satisfaction through exceptional service and effective complaint resolution. Skilled in communication and organization, adept at training staff and enhancing operational efficiency. Demonstrates a strong commitment to quality and safety in food handling.
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Worker at New Indian Restaurant
Manager
01.2024 - 12.2024
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Improved guest satisfaction by providing prompt and courteous service.
- Greeted customers and provided outstanding customer service.
Education
Diploma - Hospitality And Tourism Management
Central College of Business And Technology
Mississauga, ONSkills
Manager experience
Customer service
Communication skills
Time management
Analysis Skills
Hospitality experience
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
Hospitality management
Availability
Full time
From MONDAY TO FRIDAY
24hrs available day night afternoon any time
Address
5521 white horn ave Mississauga ,On
Timeline
Hospitality Worker at New Indian Restaurant
Manager
01.2024 - 12.2024
Hospitality management
Diploma - Hospitality And Tourism Management
Central College of Business And Technology
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