Som Mosalagi
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Associate
Amazon DXT6 Sortation Center
11.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed, and weighed department products.
- Trained and mentored junior staff on customer service strategies and techniques.
Chat Support Agent
IO Solutions
12.2022 - 03.2023
- Worked as a Fido chat support agent to help resolve customer queries.
- Tracked and documented customer interactions in the customer relationship management system to maintain accurate records.
- Utilized a ticketing system to track customer requests and prioritize urgent needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Supervisor
Tim Hortons
09.2022 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Master of Science - Software Engineering
Concordia University
Montreal, QC05.2024
Skills
- Practice Management
- Attention to Detail
- Customer Relationship Management
- Sales Expertise
- Performance Improvement
- File and Records Management
- Order Fulfillment
- MS Office
- Data Analysis
- Sales Techniques
- Customer Service
- Shipment Processing
- Shipment Optimization
- Stocking and Replenishing
- Business Strategies
Languages
English
Native or Bilingual
Timeline
Chat Support Agent
IO Solutions
12.2022 - 03.2023
Associate
Amazon DXT6 Sortation Center
11.2022 - Current
Supervisor
Tim Hortons
09.2022 - 11.2022
Master of Science - Software Engineering
Concordia University
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