Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Som Mosalagi

Montreal,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Associate

Amazon DXT6 Sortation Center
11.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Stocked merchandise, clearly labeling items, and arranging them according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed, and weighed department products.
  • Trained and mentored junior staff on customer service strategies and techniques.

Chat Support Agent

IO Solutions
12.2022 - 03.2023
  • Worked as a Fido chat support agent to help resolve customer queries.
  • Tracked and documented customer interactions in the customer relationship management system to maintain accurate records.
  • Utilized a ticketing system to track customer requests and prioritize urgent needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Supervisor

Tim Hortons
09.2022 - 11.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.


Education

Master of Science - Software Engineering

Concordia University
Montreal, QC
05.2024

Skills

  • Practice Management
  • Attention to Detail
  • Customer Relationship Management
  • Sales Expertise
  • Performance Improvement
  • File and Records Management
  • Order Fulfillment
  • MS Office
  • Data Analysis
  • Sales Techniques
  • Customer Service
  • Shipment Processing
  • Shipment Optimization
  • Stocking and Replenishing
  • Business Strategies

Languages

English
Native or Bilingual

Timeline

Chat Support Agent

IO Solutions
12.2022 - 03.2023

Associate

Amazon DXT6 Sortation Center
11.2022 - Current

Supervisor

Tim Hortons
09.2022 - 11.2022

Master of Science - Software Engineering

Concordia University

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Som Mosalagi