Samantha Osmond
Fort McMurray,AB
Summary
Office Administrator with many years of experience prioritizing multiple tasks requiring prompt solutions. Problem-solver managing workloads while greeting visitors, answering incoming calls, and fulfilling staff members' requests. Professional and welcoming, creating a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Receptionist/Administor
Paladin Security
09.2018 - 01.2019
- Answering phone enquiries and correspondence, general office administration duties including filing
- Managed and organized various office services, including accommodation, relocation, equipment, supplies, forms, asset disposal, parking, maintenance, and security services.
- Compiled data and prepared regular and specialized reports, as well as manuals and correspondence.
- Providing information and testing to potential employees including standardize English test, documentation for hiring, security exam, uniform and or any information to be filed prior to work
- Contacting employees with forms, uniforms and any other task that was given.
Financial Service Representative (Full-time Until Maternity Leave)
Easy Financial
01.2016 - 12.2016
- Facilitating customer reservations and providing information to potential customers
- Answering phone enquiries and correspondence, general office administration duties including filing
- Listening, engaging and understanding each person's financial situation based on their individual needs
- Prospecting new clients by creating marketing strategies and using outbound sales calls to reach and surpass store targets
- Manage collection activities
- Document and contact each person and send documents for issuing of court
- Evaluate and collect documents for financial loan process
- Evaluate and investigate any insurance claims that have been placed
- Contacting any department to ensure best assurance for customers.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Assistant Manager (part-time)
Sentinel Self Storage
02.2014 - 05.2015
- Answering phone enquiries and correspondence, general office administration duties including filing
- Facilitating customer reservations and providing information to potential customers
- Providing tours of facility to potential/new customers, as needed
- Processing customer move-ins and move outs, ensuring all information is recorded and filed accurately
- Receiving payments, reconciling daily deposits and balancing cash at daily close
- Updating move-in and move out records using Excel
- Replenishing moving supply merchandise as required
- Recording weekly inventory stock checks and ordering stock as needed
- Emptying garbage and cleaning public bathrooms on daily basis
- Maintaining high standard of cleanliness in office area and staff kitchen and bathroom
- General yard maintenance as required including litter control, weeding, sweeping and snow removal.
Office Administrator (Promoted)
Budget Car and Truck Rental
04.2013 - 01.2014
- Working directly for Operations Manager providing administrative support including answering phones, typing correspondence, filing and faxing
- Creating and processing invoices for damaged vehicles, additional parts/charges, refunds and discounts
- Communicating with customers and body shops over phone and via email concerning damaged vehicles
- Completing and finalizing all customer contracts
- Organizing and preparing paperwork to be sent out by mail to head office
- Logging and consolidating monthly expenses for entire team.
Customer Service Representative
Budget Car and Truck Rental
04.2011 - 04.2013
- Answering customer inquiries in person, over telephone and via email about availability and cost of vehicles
- Taking bookings and explaining terms of rental agreements to customers
- Completing paperwork with customer and taking payments
- Showing customers to their vehicle and performing vehicle inspections
- Providing customers with directions and tourist information when necessary
- Coordinating with car wash staff for cars to be cleaned and refueled, ready for next customer
- Collating all transactions into daily report and balancing cash and till at end of shift.
Education
Office Administration Certificate -
College of The North Atlantic
Stephenville, NL07.2024
Indigenous Studies
Athabasca University
Athabasca, AB2023
High School Diploma -
Regina High School
Corner Brook, NL2007
Skills
- Office Administration
- Time Management
- Administrative Support
- Typing 56 Net Words Per Minute
- Customer Relationship Management (CRM)
- Database entry
- Goal Setting
- Good Judgment
- Interpersonal Relations
References
References upon request.
Certification
- Customer Service Foundations, LinkedIn Learning - Jan 2024
- AI Prompt Engineering Certification, ELEVEL Academy - March 2024
- 56 Net Words Per Minute (NWPM)
Timeline
HR Receptionist/Administor
Paladin Security
09.2018 - 01.2019
Financial Service Representative (Full-time Until Maternity Leave)
Easy Financial
01.2016 - 12.2016
Assistant Manager (part-time)
Sentinel Self Storage
02.2014 - 05.2015
Office Administrator (Promoted)
Budget Car and Truck Rental
04.2013 - 01.2014
Customer Service Representative
Budget Car and Truck Rental
04.2011 - 04.2013
Office Administration Certificate -
College of The North Atlantic
Indigenous Studies
Athabasca University
High School Diploma -
Regina High School
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