Solyana Zerai
Edmonton,AB
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
2
2
years of professional experience
Work History
Server
Anejo Restaurant
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Lead
Catcus Club Cafe
08.2022 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Commerce - Human Resources Management
Grant MacEwan University
Edmonton, AB06-2028
High School Diploma -
Ross Sheppard High School
Edmonton, AB06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Time management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Office administration
- Organization skills
- Data entry
Languages
English
Native or Bilingual
Timeline
Server
Anejo Restaurant
01.2024 - Current
Front Desk Lead
Catcus Club Cafe
08.2022 - 03.2024
Bachelor of Commerce - Human Resources Management
Grant MacEwan University
High School Diploma -
Ross Sheppard High School
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