Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SOLOMON UWAK

Toronto,Ontario

Summary

  • Network administrator with 5 years of experience
  • optimizing network infrastructure and implementing security protocols to enhance system reliability.
  • Proficient in macOS, Windows, and software troubleshooting.
  • strong skills in systems analysis and customer service.
  • Committed to leveraging technical expertise and problem-solving abilities to drive innovative solutions and support seamless IT operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Administrator

Cyberdon Inc
06.2023 - 03.2025
  • Managed network infrastructure to optimize performance and implement security protocols.
  • Implemented system upgrades to enhance operational performance and reduce downtime.
  • Aligned network strategies with business objectives through cross-functional team coordination.
  • Executed thorough audits to enhance network security and maintain detailed records.
  • Enhanced network infrastructure, boosting system reliability and response times.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Managed computer operation scheduling, backup, storage and retrieval functions.

IT Support Technician

Teleperformance
09.2021 - 05.2023
  • Provided first-line technical support to end-users via phone, email, and remote assistance tools.
  • Diagnosed and resolved hardware and software issues related to desktops, laptops, printers, and mobile devices.
  • Installed and configured operating systems and software applications for new users.
  • Documented IT support procedures and maintained accurate records of support tickets using ITSM tools.
  • Collaborated with team members to escalate complex issues and ensure timely resolution.

IT Help Desk Technician

SherWeb
01.2019 - 08.2021
  • Configured hardware and software to establish employee workstations.
  • Verified customer satisfaction post-support engagement and issue resolution.
  • Evaluated different workstations and devices for functionality, security, and performance.
  • Addressed support inquiries from end-users and guided them through fundamental troubleshooting steps.

Education

DIPLOMA - INFORMATION TECHNOLOGY

Canadian College of Business, Science & Technology
Scarborough, ON
11.2023

MASTER OF SCIENCE - PETROLEUM AND ENVIRONMENTAL TECHNOLOGY

Coventry University
Coventry
11.2016

BACHELOR OF SCIENCE - COMPUTER SCIENCE

Federal University of Technology
Owerri
07.2013

Skills

  • Network Administration
  • Systems Analysis
  • Computer systems installation
  • Data backups
  • Hardware and software monitoring
  • Network security oversight

Certification

CompTIA A+ Certified

Languages

English
Full Professional

Timeline

Network Administrator

Cyberdon Inc
06.2023 - 03.2025

IT Support Technician

Teleperformance
09.2021 - 05.2023

IT Help Desk Technician

SherWeb
01.2019 - 08.2021

BACHELOR OF SCIENCE - COMPUTER SCIENCE

Federal University of Technology

DIPLOMA - INFORMATION TECHNOLOGY

Canadian College of Business, Science & Technology

MASTER OF SCIENCE - PETROLEUM AND ENVIRONMENTAL TECHNOLOGY

Coventry University
SOLOMON UWAK