SOLOMON UWAK
Toronto,Ontario
Summary
- Network administrator with 5 years of experience
- optimizing network infrastructure and implementing security protocols to enhance system reliability.
- Proficient in macOS, Windows, and software troubleshooting.
- strong skills in systems analysis and customer service.
- Committed to leveraging technical expertise and problem-solving abilities to drive innovative solutions and support seamless IT operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Administrator
Cyberdon Inc
06.2023 - 03.2025
- Managed network infrastructure to optimize performance and implement security protocols.
- Implemented system upgrades to enhance operational performance and reduce downtime.
- Aligned network strategies with business objectives through cross-functional team coordination.
- Executed thorough audits to enhance network security and maintain detailed records.
- Enhanced network infrastructure, boosting system reliability and response times.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
IT Support Technician
Teleperformance
09.2021 - 05.2023
- Provided first-line technical support to end-users via phone, email, and remote assistance tools.
- Diagnosed and resolved hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Installed and configured operating systems and software applications for new users.
- Documented IT support procedures and maintained accurate records of support tickets using ITSM tools.
- Collaborated with team members to escalate complex issues and ensure timely resolution.
IT Help Desk Technician
SherWeb
01.2019 - 08.2021
- Configured hardware and software to establish employee workstations.
- Verified customer satisfaction post-support engagement and issue resolution.
- Evaluated different workstations and devices for functionality, security, and performance.
- Addressed support inquiries from end-users and guided them through fundamental troubleshooting steps.
Education
DIPLOMA - INFORMATION TECHNOLOGY
Canadian College of Business, Science & Technology
Scarborough, ON11.2023
MASTER OF SCIENCE - PETROLEUM AND ENVIRONMENTAL TECHNOLOGY
Coventry University
Coventry11.2016
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Federal University of Technology
Owerri07.2013
Skills
- Network Administration
- Systems Analysis
- Computer systems installation
- Data backups
- Hardware and software monitoring
- Network security oversight
Certification
CompTIA A+ Certified
Languages
English
Full Professional
Timeline
Network Administrator
Cyberdon Inc
06.2023 - 03.2025
IT Support Technician
Teleperformance
09.2021 - 05.2023
IT Help Desk Technician
SherWeb
01.2019 - 08.2021
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Federal University of Technology
DIPLOMA - INFORMATION TECHNOLOGY
Canadian College of Business, Science & Technology
MASTER OF SCIENCE - PETROLEUM AND ENVIRONMENTAL TECHNOLOGY
Coventry University