SOLOMON OYELEKE
Ottawa,ON
Summary
IT Support and Systems Administrator with 9+ years of experience supporting Windows environments, Microsoft 365, Active Directory, networking infrastructure, and endpoint management. Skilled in desktop deployment, hardware and software troubleshooting, Microsoft Office support, Windows Server administration, and user account management. Experienced with TCP/IP, DNS, DHCP, VPN connectivity, Cisco networking, Microsoft Intune, and enterprise email administration. Known for strong problem-solving abilities, customer-focused support, and effective communication with both technical and non-technical users.
Overview
5
5
Certification
10
10
years of professional experience
Work History
Cloud Solution Expert
Zoomfone Inc.
11.2024 - Current
- Administer Microsoft Intune policies for device provisioning, workstation deployment, software installation, endpoint security, and compliance management.
- Configure and support Windows desktops, laptops, mobile devices, printers, and user endpoints.
- Manage Active Directory and Microsoft Entra ID user accounts, security groups, permissions, and access controls.
- Troubleshoot Windows operating systems, Microsoft Office applications, authentication issues, network connectivity problems, and endpoint configuration errors.
- Perform software deployment, patch management, endpoint remediation, and compliance verification activities.
- Support Microsoft 365 services including account administration, mailbox access, and user lifecycle management.
- Generate operational reports related to endpoint health, security compliance, and user support activities.
- Collaborate with infrastructure and security teams to resolve incidents and support larger technology projects.
Microsoft 365 Specialist
Upwork
05.2023 - 07.2024
- Administered Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and Azure AD.
- Managed user accounts, mailbox permissions, distribution groups, aliases, shared mailboxes, and access controls.
- Performed user onboarding, offboarding, password management, and role-based access assignments.
- Configured and troubleshoot Outlook, Microsoft Office, email delivery, authentication, and account access issues.
- Assisted organizations with Microsoft 365 migrations, security implementation, and cloud service administration.
- Maintained documentation and provided technical guidance to end users and administrators.
AWS Cloud Administrator
Theodom Integrated Investment Services
01.2021 - 03.2023
- Administered AWS cloud infrastructure including EC2, IAM, S3, and VPC services.
- Managed user permissions and access controls using IAM policies and security best practices.
- Supported system availability, infrastructure monitoring, and secure cloud operations.
- Assisted with documentation, backup procedures, and implementation of operational improvements.
- Collaborated with technical teams to troubleshoot infrastructure and connectivity issues.
Senior Technical Support Engineer
Tek Experts
09.2019 - 11.2020
- Provided advanced technical support for Microsoft 365, Exchange Online, Outlook, and Security & Compliance services.
- Investigated and resolved escalated technical incidents impacting enterprise customers.
- Troubleshot authentication, connectivity, mailbox, and user access issues.
- Maintained detailed case documentation and collaborated with engineering teams to resolve complex issues.
- Delivered exceptional customer service while meeting service-level objectives.
Technical Support Engineer
Tek Experts
04.2019 - 09.2019
- Delivered frontline IT support for Microsoft cloud products and enterprise environments.
- Diagnosed and resolved email, authentication, connectivity, and user configuration issues.
- Escalated complex incidents with detailed troubleshooting analysis and documentation.
- Worked closely with security, networking, and engineering teams to support customer environments.
Network Support Engineer
Vintage Technologies Ltd
07.2018 - 03.2019
- Supported Cisco routers, switches, firewalls, wireless access points, and LAN/WAN infrastructure.
- Configured and troubleshoot TCP/IP, DNS, DHCP, VLANs, routing, VPN connectivity, and Internet access issues.
- Assisted with network documentation, patch panels, cabling, and infrastructure maintenance.
- Monitored network performance and resolved connectivity issues affecting users and business operations.
- Supported users with network-related incidents and service requests.
Technical Support Engineer
Expert Technologies Global Services
02.2016 - 03.2018
- Installed, configured, and supported desktop computers, laptops, printers, and peripheral devices.
- Performed hardware installations and upgrades including RAM, storage devices, and workstation components.
- Installed and configured Microsoft Office, Windows operating systems, antivirus software, and business applications.
- Supported Active Directory administration including account creation, password resets, group management, and permission assignments.
- Troubleshot hardware, software, email, and network-related issues for end users.
- Assisted with backup verification, disaster recovery support, and system maintenance activities.
- Maintained technical documentation and provided end-user training and support.
Education
Bachelor of Technology (B.Tech) - Computer Engineering
Ladoke Akintola University of Technology
Oyo State, NigeriaSkills
- Systems Administration
- Windows 10/11
- Windows Server 2016/2019/2022
- Active Directory
- Group Policy
- User & Group Administration
- File Permissions Management
- Microsoft Office Support
- Desktop Deployment & Configuration
- Microsoft Technologies
- Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Intune
- Azure AD / Microsoft Entra ID
- Identity & Access Management
- Networking
- TCP/IP
- DNS
- DHCP
- VPN Support
- Cisco Switching
- VLANs
- Routing & Switching
- Firewalls
- Wireless Access Points
- LAN/WAN Support
- Network Troubleshooting
- Endpoint & Security
- Endpoint Management
- Software Deployment
- Patch Management
- Antivirus Administration
- Endpoint Security
- Mobile Device Management (MDM)
- Compliance Monitoring
- Infrastructure & Support
- Hardware Installation & Upgrades
- RAM and Storage Upgrades
- Printer Support
- Backup & Recovery Support
- Incident Management
- Root Cause Analysis
- Technical Documentation
- Remote Support
Languages
English
Full Professional
Certification
- Microsoft Certified: Identity and Access Administrator Associate (2025)
- AWS Certified Solutions Architect – Associate (2024)
- AWS Certified Cloud Practitioner (2022)
- Microsoft 365 Certified: Security Administrator (2019)
- Microsoft 365 Identity and Services (2019)
- Cisco Certified Network Associate (CCNA) (2014)
Timeline
Cloud Solution Expert
Zoomfone Inc.
11.2024 - Current
Microsoft 365 Specialist
Upwork
05.2023 - 07.2024
AWS Cloud Administrator
Theodom Integrated Investment Services
01.2021 - 03.2023
Senior Technical Support Engineer
Tek Experts
09.2019 - 11.2020
Technical Support Engineer
Tek Experts
04.2019 - 09.2019
Network Support Engineer
Vintage Technologies Ltd
07.2018 - 03.2019
Technical Support Engineer
Expert Technologies Global Services
02.2016 - 03.2018
Bachelor of Technology (B.Tech) - Computer Engineering
Ladoke Akintola University of Technology