Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SOLOMON LEMMA HAILU

Calgary,CANADA

Summary

Experienced banking and business management professional with expertise in branch operations, strategic planning, financial management, and relationship building. Proven track record in driving business growth, managing risks, and leading teams to achieve organizational goals. Strong analytical, communication, and customer service skills, with a focus on compliance and operational excellence.

Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies. Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

16
16
years of professional experience

Work History

Branch Manager

Bank of Abyssinia
01.2014 - 01.2016
  • Directed daily branch operations including cash handling, account management, loan processing, and customer service to ensure smooth functioning.
  • Developed and executed sales strategies, achieving targets by attracting and retaining clients and expanding business opportunities.
  • Led recruitment, training, and performance management of branch staff, fostering productivity and policy adherence.
  • Ensured excellent customer satisfaction by resolving issues promptly and promoting a customer-centric culture.
  • Maintained compliance with banking regulations and internal policies, implementing risk mitigation practices.
  • Managed branch financials: budgeting, expense control, revenue growth, and performance monitoring.
  • Built strong relationships with customers, local businesses, and community organizations to enhance the bank’s presence.
  • Promoted cross-selling initiatives, increasing revenue through referrals and up-selling bank products.
  • Secured branch premises and assets, enforcing security protocols to prevent fraud and theft.
  • Prepared detailed reports on branch performance and customer feedback for senior management.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Senior Branch Accounts Administrator

Bank of Abyssinia
01.2012 - 01.2014
  • Operations Management
  • Oversaw daily branch operations including customer transactions, cash handling, account openings, loan processing, and other branch activities to ensure smooth and efficient functioning.
  • Sales and Business Development
  • Actively promoted bank products and services to drive business growth. Developed strategies to attract new customers, retain existing clients, and meet sales targets. Built and maintained relationships with key clients and corporate customers.
  • Team Leadership and Management
  • Led branch team recruitment, training, and performance evaluations. Provided guidance and coaching to ensure high productivity, motivation, and policy compliance.
  • Customer Service
  • Maintained excellent service standards by resolving issues promptly, providing accurate information, and fostering a customer-centric culture.
  • Compliance and Risk Management
  • Ensured adherence to regulatory requirements and internal policies. Implemented risk management practices to identify and mitigate operational and financial risks.
  • Financial Performance
  • Managed branch finances including expense control, revenue generation, and sales target achievement. Monitored financial reports, budgets, and KPIs to support decision-making.
  • Relationship Management
  • Built strong relationships with customers, local businesses, and community organizations. Represented the bank in the community and participated in networking events to enhance brand reputation.
  • Cross-Selling and Referrals
  • Identified cross-selling opportunities and referred customers to appropriate departments to increase revenue and meet customer needs.
  • Branch Security and Compliance
  • Implemented security measures and adhered to protocols to protect assets against fraud, theft, and other risks.
  • Reporting and Documentation
  • Prepared and submitted reports on branch activities, performance, and customer feedback. Maintained accurate records of transactions and compliance.
  • Continuous Improvement
  • Stayed updated on industry trends, market conditions, and regulatory changes. Sought opportunities for process improvement, operational efficiency, and enhanced customer experience.
  • Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
  • Assisted in budget preparation, providing accurate account balances and expense projections.
  • Developed effective relationships with key stakeholders, including clients, vendors, bankers, auditors, improving communication flow within the organization.

Accountant / Bank Clerk

Bank of Abyssinia & Commercial Bank of Ethiopia
01.2000 - 01.2012
  • Customer Service
  • Assisted customers with cash withdrawals, deposits, check cashing, account inquiries, and product information. Delivered high-quality service and addressed concerns promptly.
  • Transaction Processing
  • Processed customer transactions accurately and efficiently, including check deposits, money orders, wire transfers, and account updates. Followed bank procedures and security protocols to ensure transaction integrity.
  • Key Responsibilities
  • Cash Handling: Manage cash transactions including counting, verifying amounts, and maintaining appropriate cash levels in the drawer. Ensure accurate cash balancing at the end of each day and strictly follow cash handling policies and procedures.
  • Recordkeeping and Documentation: Keep accurate and up-to-date records of customer transactions, account details, and other relevant documentation. Update customer information as needed, ensuring compliance with recordkeeping regulations.
  • Administrative Tasks: Perform various administrative duties such as filing documents, sorting mail, answering phone calls, and responding to general inquiries. Assist in maintaining a clean and organized workspace.
  • Compliance and Security: Adhere to bank policies, procedures, and regulatory requirements to ensure compliance and security. Follow security protocols to protect customer data, prevent fraud, and maintain confidentiality of banking transactions.
  • Customer Relationship Management: Build positive relationships by providing attentive and personalized service. Identify opportunities to cross-sell bank products and services and refer customers to appropriate personnel when necessary.
  • Support to Other Bank Staff: Collaborate with loan officers, branch managers, tellers, and other staff to ensure smooth banking operations. Provide assistance as needed.
  • Technology and Systems: Use banking software and technology platforms to process transactions, access customer information, and perform job-related tasks. Stay updated on new technologies and procedures to improve efficiency and customer service.
  • Continuous Learning and Development: Keep informed about banking industry trends, products, and services. Participate in ongoing training and professional development to enhance skills and knowledge.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Education

MBA - Business Administration

IICM
FLORIDA,USA
01.2012

Some College (No Degree) - Accounting, Payroll and Tax

Sundance College
Calgary, AB

Bachelor of Arts - Business Management

Alpha University College
Ethiopia
01.2010

Diploma - Accounting

Unity University College
Ethiopia
01.2000

Skills

  • Leadership & Team Management
  • Strategic Planning & Business Development
  • Relationship & Customer Management
  • Financial & Risk Management
  • Communication & Presentation
  • Analytical Thinking & Change Management
  • Customer Focus & Compliance
  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail

Accomplishments

  • Introduced the first Metric Taxi service in Ethiopia, transforming the transportation sector.
  • Pioneered ride-sharing technology in Ethiopia, providing convenient transport options.
  • Played a key role in implementing the National Electronic ID system in Ethiopia, improving security and efficiency.
  • Led development of Ethiopia’s first Ultra Smart City project, promoting sustainable urban growth.
  • Currently contributing to the establishment of an investment bank in Kenya, supporting financial sector growth.

Languages

English
Amharic
Native or Bilingual

Timeline

Branch Manager

Bank of Abyssinia
01.2014 - 01.2016

Senior Branch Accounts Administrator

Bank of Abyssinia
01.2012 - 01.2014

Accountant / Bank Clerk

Bank of Abyssinia & Commercial Bank of Ethiopia
01.2000 - 01.2012

MBA - Business Administration

IICM

Some College (No Degree) - Accounting, Payroll and Tax

Sundance College

Bachelor of Arts - Business Management

Alpha University College

Diploma - Accounting

Unity University College

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SOLOMON LEMMA HAILU