Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Solomon Bou

Solomon Bou

Ottawa,ON

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Zolo Realties. Skilled in problem-solving and critical thinking, I excel in high-stress situations, achieving significant improvements in customer satisfaction and operational efficiency. My positive attitude and organizational skills have consistently fostered a productive and welcoming environment.

Overview

4
4
years of professional experience

Work History

Showing Agent

Jorge Iznardo
02.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Customer Service Representative

Zolo Realties
11.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Babysitter

(Freelance)
08.2022 - 07.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned the home after activities by picking up toys and straightening up the room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.

Inventory Coordinator

Bomark and Sons Ltd
06.2020 - 02.2023
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Performed data entry and completed proper paperwork.
  • Performed full inventory counts every 6 days.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.

Patient Care

Grandmother
05.2021 - 04.2022


  • Enhanced patient care by implementing personalized treatment plans and monitoring progress.
  • Collaborated with interdisciplinary healthcare teams to optimize patient care and safety.
  • Assisted nursing staff with medical procedures to support patient care plans.

Catering Assistant

(Freelance)
04.2021 - 01.2022
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.

Education

Diploma in Business Management And ENT - Business Management - Entrepreneurial Enterprise

Algonquin College
Ottawa, ON
05.2025

Diploma in Nursing And Health Care - Nursing And Health Care

Alison
Online
09.2024

First Aid CPR And AED Certificate - First Aid

Canadian Red Cross
Ottawa, ON
09.2024

High School Diploma -

Alvina's High School
Warri, Nigeria
05.2020

Skills

Problem-solving skills

Positive Attitude

Customer service and care

Problem-Solving

Organizational Skills

Clear Communication

Critical Thinking

Basic Math

Goal-oriented mindset

Languages

English
Native or Bilingual

Timeline

Showing Agent

Jorge Iznardo
02.2024 - Current

Customer Service Representative

Zolo Realties
11.2023 - 07.2024

Babysitter

(Freelance)
08.2022 - 07.2023

Patient Care

Grandmother
05.2021 - 04.2022

Catering Assistant

(Freelance)
04.2021 - 01.2022

Inventory Coordinator

Bomark and Sons Ltd
06.2020 - 02.2023

Diploma in Business Management And ENT - Business Management - Entrepreneurial Enterprise

Algonquin College

Diploma in Nursing And Health Care - Nursing And Health Care

Alison

First Aid CPR And AED Certificate - First Aid

Canadian Red Cross

High School Diploma -

Alvina's High School

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Solomon Bou