Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Solomon Agonafir

Toronto,ON

Summary

I am a reliable and safety-focused professional with over 1.5 years of direct customer service experience in busy public settings. I communicate clearly, handle difficult situations calmly, and provide respectful service to people from various backgrounds. I hold a non-probationary Ontario Class G license in good standing. I am fully available for shift work, including nights, weekends, holidays, and split shifts. I am committed to upholding TTC’s standards of safety, service, and accessibility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Volunteer

Agincourt Community Services Association (ACSA)
Toronto, Canada
02.2024 - 02.2025
  • Supported food distribution to community members
  • Assisted seniors and individuals with accessibility needs
  • Demonstrated empathy, patience, and professionalism
  • Followed safety and operational procedures

Customer Service Associate

QUANNENG Electronics
ADDIS ABABA, ETHIOPIA
01.2021 - 07.2023
  • Provided face-to-face service in a busy retail setting
  • Assisted customers with inquiries and resolved concerns professionally
  • Maintained calm and respectful communication in challenging situations
  • Followed company procedures and safety guidelines
  • Worked effectively both independently and as part of a team

Education

Google IT Support Professional Certificate -

NPOWER CANADA
09-2024

Diploma in Accounting & Finance -

Rift Valley University
Ethiopia
01.2016

Ontario Secondary School Diploma (or Equivalent) -

Skills

  • Public & Customer Service
  • Clear Communication
  • Conflict De-escalation
  • Policy adherence
  • Safety Awareness
  • Dependable & Punctual

Certification

Ontario Class G Driver’s License, Non-Probationary, Clean Record

Languages

English
Full Professional

Timeline

Customer Service Volunteer

Agincourt Community Services Association (ACSA)
02.2024 - 02.2025

Customer Service Associate

QUANNENG Electronics
01.2021 - 07.2023

Google IT Support Professional Certificate -

NPOWER CANADA

Diploma in Accounting & Finance -

Rift Valley University

Ontario Secondary School Diploma (or Equivalent) -

Solomon Agonafir