Solomiia Hladka
Montreal,QC
Summary
An experienced Senior Logistics Specialist with expertise in supply chain management, customs compliance, and transport coordination. Excelled in negotiating rates, leading teams, and providing exceptional customer service. Adept at facilitating international communication and ensuring seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Logistics Management Specialist
Trans-pro Logistics
Montreal, Quebec
09.2019 - Current
- Provided training on logistics processes to staff; supervised a team of 5, fostering collaboration.
- Negotiated contracts with freight carriers for optimal pricing; provided quotes to clients.
- Processed inbound/outbound transport; managed border crossings and customs broker requests.
- Secured transport equipment and scheduled appointments; monitored statuses and addressed deviations.
- Delivered exceptional customer service and effectively resolved issues.
- Experienced with Salesforce and other logistics-related IT software.
- Increased the trader's rating from 10th to 1st/2nd place.
- Boosted the company's revenue through effective rate negotiations.
- Managed 250 loads per month, ensuring timely deliveries.
Communications Specialist
City Council
Gdańsk, Poland
07.2019 - 08.2019
- Acted as the main point of contact for collaboration with city institutions.
- Promoted key city events through fairs, presentations, and various cultural and economic activities.
- Authored articles for the city’s website to engage and inform the public.
Customer Support Representative
Norwegian Airlines, Runway International
Lviv, Ukraine
07.2019 - 08.2019
- Managed calls promptly and professionally to ensure high-quality service.
- Resolved inquiries and complaints with accurate information in a timely manner.
- Provided detailed information about services and products to customers.
- Processed form & refunds efficiently.
International Project Coordinator
Lagom Int
Lviv, Ukraine
06.2018 - 12.2018
- Implemented Mystery Shopping projects across Europe to gather valuable consumer insights.
- Provided effective field management solutions to ensure project success.
- Analyzed data from various sources (social media, internal system) to assess business operation changes.
- Managed the project budget for international projects, ensuring effective financial oversight.
Education
Master of Arts - Foreign Linguistics (English And Spanish)
Ivan Franko National University of Lviv
Lviv, Ukraine12-2019
Bachelor of Arts - English Cultural Studies
University of Cádiz
Cadiz, Spain07-2017
Bachelor of Arts - English Literature And Creative Writing
Pomeranian Academy
Słupsk, Poland 07-2016
Skills
- Lean Six Sigma
- Cross-functional team leadership
- Supply Chain Optimization
- Logistics & Data Analysis
- Transportation & Customer Relationship Management
Languages
English
Full Professional
Spanish
Full Professional
French
Professional
Polish
Professional
Ukrainian
Native/ Bilingual
Certification
- *IELTS C1*, British Council / Mar 2019
- *DELE C1*, Instituto Cervantes / Jul 2018
Timeline
Senior Logistics Management Specialist
Trans-pro Logistics
09.2019 - Current
Communications Specialist
City Council
07.2019 - 08.2019
Customer Support Representative
Norwegian Airlines, Runway International
07.2019 - 08.2019
International Project Coordinator
Lagom Int
06.2018 - 12.2018
Master of Arts - Foreign Linguistics (English And Spanish)
Ivan Franko National University of Lviv
Bachelor of Arts - English Cultural Studies
University of Cádiz
Bachelor of Arts - English Literature And Creative Writing
Pomeranian Academy