SAGAR NISCHAL
Scarborough,Ontario
Summary
Enthusiastic Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Popeyes Louisiana Kitchen
01.2024 - Current
- Processing customer orders, utilizing point-of-sale (POS) systems to ensure accuracy and prompt service.
- Provided outstanding customer service.
- Displayed positive attitude while assisting multiple guests, addressing inquiries, and taking orders to ensure overall customer satisfaction.
- Demonstrated deep understanding of Popeye's menu items, ingredients, and promotions to provide customers with detailed information and recommendations.
- Displayed effective time management skills to prioritize tasks, ensuring that orders are prepared and delivered promptly while maintaining quality standards.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Sales Representative
Live Building Systems
08.2022 - 12.2023
- Established, developed and maintained positive business and customer relationship.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service to maximize satisfaction and continuously improve through feedback.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations while promoting services and products to new customers including builders and homeowners.
- Prepared and managed weekly sales and inventory reports.
- Expanded and maintained customer base through cold calling, networking and relationship building telephone calls, and emails.
- Built customer loyalty and retention by delivering excellent shopping experiences ensuring strong pipeline of new customers for future sales success.
Education
Post-Baccaleurate Diploma - Architecture Technology
Centennial College
Toronto, ON04.2024
Bachelor of Technology - Civil Engineering
MUIT
Toronto, ON01.2022
Advanced Diploma - Civil Engineering
Polytechnical College
Toronto, ON04.2019
Skills
- Exceptional customer service
- POS systems expert
- Computer proficiency (MS Suite)
- Money Handling Abilities
- Inventory Management
- Time management
- Conflict-resolution
- Product sales expertise
Availability
All day
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Risk Management Certification
- MS Project
Timeline
Customer Service
Popeyes Louisiana Kitchen
01.2024 - Current
Sales Representative
Live Building Systems
08.2022 - 12.2023
Post-Baccaleurate Diploma - Architecture Technology
Centennial College
Bachelor of Technology - Civil Engineering
MUIT
Advanced Diploma - Civil Engineering
Polytechnical College
- Risk Management Certification
- MS Project
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