Solmaz Ebrahimi
North Vancouver,British Columbia
Summary
Accomplished Sales Supervisor at London Drugs with over five years of experience in customer service, team leadership, and operational management, complemented by a strong foundation in bookkeeping and financial reporting. Eager to transition into a Staff Accountant role, leveraging expertise in financial record-keeping,and analytical skills to ensure accurate accounting processes and contribute to London Drugs’ business success. Committed to upholding the company’s values of precision, teamwork, and customer-centric service while pursuing professional growth in accounting.
Overview
8
8
years of professional experience
Work History
Sales Supervisor - Full Time
London Drugs
12.2021 - Current
- Lead a team in Health & Beauty and Food departments, overseeing inventory management, merchandising, and customer service to meet company objectives.
- Drive sales through personalized customer interactions, consistently exceeding targets while adhering to London Drugs’ 10/10 Sales Challenge philosophy.
- Train staff on product knowledge, operational procedures, and customer service standards, fostering a high-performing team environment.
- Manage daily operations, including cash handling, returns, exchanges, and e-commerce order fulfillment, ensuring accuracy and policy compliance.
- Resolve customer inquiries and complaints promptly, maintaining high customer satisfaction and enhancing the store's reputation.
- Key Achievements:
- Promoted from Stock Team Member to Sales Supervisor in under two years, demonstrating rapid leadership growth.
- Received four Bravo Cards and an appreciation letter from London Drugs Head Office for exceptional customer satisfaction.
Sales Concierge - Part Time (Weekends)
Dilawri Group of Companies (Mercedes-Benz Dealership)
08.2021 - 12.2021
- Managed new car check-ins, prepared deal folders, and updated financial records using Excel and Mercedes-Benz software for accounting purposes.
- Tracked demo plates and prepared cash reports, ensuring accuracy and compliance with dealership protocols.
- Provided prompt and courteous customer service, contributing to positive first impressions.
- Key Achievements:
- Enhanced operational efficiency by streamlining new car check-in and financial reporting processes.
- Improved the accuracy of financial records for the accounting team.
Customer Service - Full Time
London Drugs
02.2020 - 11.2021
- Provided exceptional service at the customer service desk, handling inquiries, returns, exchanges, lottery, and cigarette sales with adherence to company policies.
- Processed e-commerce orders using online platforms, ensuring accurate product selection, packing, and shipment tracking for timely fulfillment.
- Operated POS systems and maintained accurate transaction records, contributing to efficient store operations.
- Key Achievement:
- Recognized for outstanding customer service, enhancing store reputation and customer loyalty.
Supervisor/Customer Service
Loblaw
01.2018 - 01.2021
- Supervised a team of six cashiers, ensuring efficient store operations during the COVID-19 pandemic.
- Trained staff on cash register operations, customer service protocols, and best practices, improving team performance.
- Managed daily workloads to meet service volume and quality standards under challenging conditions.
- Key Achievement:
- Delivered exceptional customer service during lockdown periods, enhancing customer trust and satisfaction.
Bookkeeper
HM Tax Services Ltd
12.2017 - 09.2019
- Prepared GST returns and conducted bank reconciliations, ensuring accurate financial reporting and compliance with CRA requirements.
- Maintained detailed financial records for construction clients, saving $1,000–$3,000 through precise GST assessments.
- Organized financial transactions and ensured timely submission of reports, demonstrating strong attention to detail.
- Key Achievement:
- Streamlined financial record-keeping processes, improving accuracy and efficiency for client reporting.
Education
Certificate - Bookkeeping
Ashton College
Vancouver, BC01.2020
Certificate of completion - Level 1 in Canada Tax Fundamentals
H&R Block
Vancouver, BC01.2020
Bachelor - Accounting
Ershad University
Tehran07.2002
Skills
- Accounting & Financial Reporting: Proficient in preparing GST returns, bank reconciliations, and financial record-keeping with a focus on accuracy and CRA compliance
- Analytical Skills: Familiar with analyzing financial data and identify cost-saving opportunities, as demonstrated in bookkeeping for construction clients
- Team Leadership: Experienced in supervising, training, and motivating teams to achieve operational and service excellence
- Organizational Excellence: Skilled in inventory management, multitasking, and maintaining accurate records in fast-paced environments
- Technical Proficiency: Working knowledge of Excel, Basic understanding of QuickBooks, and Sage
- Communication: Strong written and verbal skills, fostering collaboration and clear client interactions
Languages
English
Full Professional
French
Elementary
Persian
Native or Bilingual
Affiliations
Member, Iranian Institute of Certified Accountants
Professional Attributes
- Committed to London Drugs’ culture of precision, teamwork, and customer focus.
- Adaptable and diligent, with a proven track record of rapid career progression and problem-solving.
- Professional demeanor, reflecting positively on London Drugs’ brand and values.
Timeline
Sales Supervisor - Full Time
London Drugs
12.2021 - Current
Sales Concierge - Part Time (Weekends)
Dilawri Group of Companies (Mercedes-Benz Dealership)
08.2021 - 12.2021
Customer Service - Full Time
London Drugs
02.2020 - 11.2021
Supervisor/Customer Service
Loblaw
01.2018 - 01.2021
Bookkeeper
HM Tax Services Ltd
12.2017 - 09.2019
Certificate - Bookkeeping
Ashton College
Certificate of completion - Level 1 in Canada Tax Fundamentals
H&R Block
Bachelor - Accounting
Ershad University
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