Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Solmaz AghaKabiriha

Ottawa,Ontario

Summary

Proven leader with a track record of enhancing workflow management and safety protocols at Amazon. Excelled in process improvement, driving operational efficiency, and mentoring staff for career advancement. Demonstrated expertise in safety management and problem-solving, significantly improving team productivity and compliance. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Process Assistant

Amazon
07.2019 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
  • Conducted training and change management processes to improve operations.

Problem Solver

Amazon
07.2019 - Current
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Played an instrumental role in resolving high-priority issues that threatened project deadlines or budgets, maintaining client trust and satisfaction.

Supervisor

Tim Hortons
09.2014 - 07.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Software Technician

Sedad Dezh Ab
03.2006 - 12.2013
  • Collaborated with development team to implement new features and optimize existing functionalities.
  • Contributed to product development by conducting thorough testing and providing detailed feedback on bugs and areas of improvement.
  • Maintained comprehensive documentation of software updates, known issues, and resolutions for easy reference.
  • Fostered productive relationships with key stakeholders such as vendors, service providers, and internal teams through clear communication channels.
  • Ensured compliance with industry standards by rigorously evaluating new tools and adapting processes accordingly.
  • Assisted in integrating third-party applications, ensuring seamless communication between systems.
  • Improved software performance by identifying and resolving technical issues in a timely manner.
  • Supported end-users by troubleshooting complex technical problems and offering tailored solutions.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.

Education

Scientific Applied University
Qazvin, IRAN
10.2004 - 05.2006

Skills

  • Safety Management
  • Workflow Management
  • Assignment Delegation
  • Management Support
  • Performance monitoring
  • Attendance Tracking
  • Process Documentation
  • Scheduling Coordination
  • Supplier Relations
  • Process flows
  • Process Improvement
  • Paperwork Processing
  • Call Management

Languages

English
Full Professional

Timeline

Process Assistant

Amazon
07.2019 - Current

Problem Solver

Amazon
07.2019 - Current

Supervisor

Tim Hortons
09.2014 - 07.2019

Software Technician

Sedad Dezh Ab
03.2006 - 12.2013

Scientific Applied University
10.2004 - 05.2006

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Solmaz AghaKabiriha